Delivered pizza with bass blaring the whole time, we always tip, don't know why they were mad but woke up my elderly neighbors had all the dogs in the neighborhood barking... never ordering again
Good pizza. We picked it up. Store was nice. Staff was friendly.
This used to be one of the best. The last few times it has been over cooked and over sauced, even after customizing. Will be going back to Dominos!!
We clearly ordered a LARGE ALL MEAT WITH ONIONS AND BLACK OLIVES! When it was delivered, there was no olives and no onions! When I called back, they argued with me about what we ordered! You just lost our business MARCO’S! You never argue with the customer! I will be sharing our experience!!!!!
Until today I've always recommended a 5, but today left me sour. I order from Marcos at least once a week or two (for over 2 years) and I finally did the survey for the free cheese bread. The email thanked me for taking the survey and didn't provide any "code." Whoever took my order proceeded to tell me I was wrong and then said I wouldn't have been able to use it on my order, has to be regular priced pizzas. Um... Last I checked medium pizzas aren't on sale for 2 for $24!! I've attached proof of my survey below. I don't know if I'll come back again. Domino's doesn't put up a stink and keeps track of rewards. Survey advised the free cheese bread would be added to my account. It's not even about something free, don't offer something, then retract the offer. I've spent enough money at your store between pizza a tips...too much it appears. Good pizza, service sent out the window today...Update** 2 days after requesting management reach out to me - crickets...not one word. But they sent a coupon code for free cheese bread after my complaint ? - patronize me... I don't want the darn free cheese bread, wanted it then after the first survey I wasted my time to complete for nothing. It's not about getting anything, except - respect and common decency when I spend money at your store.Too late now...
Worst customer service ever!!! Most disrespectful employees ever
As someone who takes high doses of vitamin D, I try to limit my calcium intake... Marco's hits the nail on the head when I order and as for less cheese
Ordered for curbside. Drove through the drive thru. A man finally came to the window and asked the name for the order. After more than 15 minutes, a woman came to the window and asked the name for the order. She gave me my pizza and my receipt. The pizza was room temperature, at best.
We wanted a special treat, so we ordered a pizza last night. We were told it would be here in 30 minutes. At the one hour mark, I called Marco’s & asked about our pizza. The young lady said they had brought it to our door, but we didn’t answer. I told her that couldn’t possibly be…we had watched for it, plus we have two dogs who alert us when a car pulls in the drive or when anyone is near. She read off an address to me that was not our address, so I let her know they had taken it to the wrong house. Her response was, “Well, if you want it, you can come pick it up!” The mistake was theirs…the punishment was ours. I’ve never in my entire life experienced such rude and inconsiderate ‘customer service.’ Though we like Marco’s pizza, it is very unlikely that we will be ordering from Marco’s again.
My daughter got a free pizza for her birthday. She says it was the first time. Pizza was good and fresh. When she went to pick it up and use her coupon the guy was rude about it. Told her that most of the time the coupon doesn't work unless you order the pizza off the app. Well it did work. REALLY disappointed that you can't eat in anymore!!!!!