Very nice staff!!! Ready to help as soon as you walk through the door. A good variety of donuts to select from. You can also see more coming out of the deep fryer as you select your donuts. So their always making fresh ones to keep them full.
I have never had a bad experience coming here until today. I decided to make an online order instead of coming in and I can guarantee you I won’t be doing that again. I had ordered 5 different ones and when I arrived they only the chocolate sprinkles. There were maybe 2 other kinds not included original. Never been so disappointed in KK.
Very disappointed , Krispy Kremw is on their way out of business it seems to me. They never have enough jelly filled donuts when I order , only wanted a dozen the last 3 visits and got 6 or less. So this time I substituted chocolate frosted glazed for the remaining six. Im attaching a photo of them . Just look at the rationed frosting on these 6
We were is South Carolina and stopped for a snack and Krispy Cream were out of Krispy Cream Donuts! WHAT THE... We were upset the service was terrible and uncaring about not having what we came for. Going back to Maryland from our trip we will revisit and get our glased Krispy Cream Donuts.
Customer service is not good. Asked the guy how he was doing just trying to be nice and completely ignored me. Him and the other lady just seemed like they hated their job. It’s pretty sad when employees don’t even acknowledge the customer and the customer makes the effort and they STILL don’t acknowledge the customer. Asked for HOT donuts as the HOT sign was on and received cold donuts. I was pretty disappointed as I did drive 25 minutes to get hot donuts.
Avoid this location at all costs. Poorly managed and consistently out of items. You'll end up sitting in the drive thru for 20 minutes only to drive off in frustration. If you do make it to the drive thru window, you'll likely see donuts littering the floor. Poor experience all around.
The customer service here is amazing. I came right after “ugly crying” and the voice that meet me at the drive thru was beaming sunshine. It was very uplifting and already made me start to feel better. She was very nice and thanked me as I left. She was even patient trying to scan my phone for my rewards. Doughnuts always cheer me up but today’s service was phenomenal.
Don’t try and order drinks this is a Carmel mocha iced latte ? the guy tried so hard to get someone to train him on it and the person had him do what I think was chocolate milk with a splash of coffee coffee it’s disgusting
Disappointed as the first cup of coffee I had here was great (I added my own cream and sugar) and didn't realize they had more than glazed donuts, however my multiple visits after, inconsistent taste in coffee, and poor customer service. Workers didn't know about menu items and just very inattentive. What is happening to the world?! Wish there were other locations nearby to try instead. Have not been back due to poor experiences. ☹️
Drove 30 minutes round trip to get donuts for my pregnant wife and to use the Friendsgiving deal. I arrived at 7:10pm which is well before they are suppose to close. Door is locked and the staff is inside cleaning up. They won’t acknowledge the many cars and potential customers driving up to get donuts. The time on the door says temporary hours 8am-8pm but apparently this crew didn’t want to stay that long and didn’t post anything that says differently. Pretty annoying for all these people driving here expecting them to follow the hours that they have posted. You guys can do better.