One day I came here with a relative who works here and the manager was being rude and the ice cream could be better tbh also workers have been kinda mean to me but the manager ruined my mood. >:()
Went inside to get some donuts, toast, and drink and both the girl at the front and back were very friendly. It was refreshing. Thanks for the great service.
A very simple task of giving me exact change could not go correctly at this place. My bill was $7.60 and I gave the lady $12.60 expecting a $5 bill or at the very least five single one dollar bills. I don't know if she did not actually put the money in the drawer exactly as I handed it to her however she tried to hand me back my $2.60 as change. I corrected her very politely and said I would like my $5 exact change that I am owed. At that point she got nasty with me and basically gave me four singles and four quarters in change.I do understand that this is a very small grape in the grand scheme of the world however the attitude with which this was dealt with was very poor and if you expect to have excellent customer service this fell well short.Food has also been exceedingly average every single time I've been to this place. Honestly do not recommend unless you have no other options.
Iced coffee so strong and almost burnt tasting along with too sweet, I couldn't drink it. Sausage biscuit extremely over-cooked. Sausage totally dried out and biscuit on the edge of being burned, it was hard and over toasted. I threw it all out. A waste of money.
I have been coming here for many years since they opened. The new location across town is nowhere near this good. A larger selection of food, quality service, and best of all, you can sit and relax while you drink a coffe or eat. Plenty of room to sit, my grandaughters pick it everytime.
Went to this dd 4 times total including January 24/2022 at 542 am . Man or woman who came to counter was nasty with greeting us to begin with. Each time I’ve ever been here my husband & I had our order completely messed up and had to give the order back . Yesterday same old thing !! I ordered large iced teas with lemons , extra sugar & no ice but got it with ice ! I said to the male/ female (don’t know wether person was a man or woman , not an insult) if that’s my tea , that’s not how I ordered it and I got more nasty attitude from person & the person began laughing. I think the laughter was because person was embarrassed!!! I did contact the corporate office but BEWARE : this DD is a franchise and the franchisee doesn’t care therefore the service is poor & continues to be poor !!! I am also sick of hearing covid this & that , the limited employee speech etc because of covid ! Close your store then because people are paying for their items even more so as prices skyrocket and we as the public get less and are doing half the job now and not getting paid ! Also DD runs current commercials which cost hundreds of thousands of dollars or even several million for seconds on tv ! No more excuses!! Close your store if customers have to be treated like PURE EXCREMENT and there is no concern for the ones that pay your paycheck !!! PLEASE DO NOT VISIT THIS DD !!!!!
Great stop for some coffee and Donuts. Super polite cashier
I bought 9 gift cards last night and when I asked for holders for the cards, they first said they were locked up in the managers office. But then came back and said they are out. Then proceeded to give me 9 hash brown holders to put the gift cards in. So I ended up having to go to another store to get little bags to put them in. They were for my kids teachers and I could not see myself letting them give gift cards out in hash brown bags.I would suggest that the gift card holders stay in the same place as the gift cards to avoid this. If they did run out, maybe order equal amounts of gift cards to holders. Its weird the holders would run out before the gift cards if that was even true. I normally see holders in stores and the gift cards have ran out.
How does this Dunkin Donuts get any good reviews? It seems as a company overall they've gone downhill. They're in the business of ripping off the customer now, and I'm a good judge cause I've been a customer for many decades. The donuts suck now. They're much smaller and filled with nothing. In fact, yesterday was the worst. They don't know the donuts, they all look alike. Remember when the vanilla kreme had the kreme hanging out the end. When I asked for that donut, the employee did not know which was which, in fact he had to with a plastic knife cut one open to tell, what a waste, and it had a drop of kreme inside. Same thing with the bavarian. When I asked for chocolate kreme , this is the 2nd Dunkin I've been to that told me they don't make them. This company's Dunkin in the Rock Hill, Lake Wylie area are all the same. Again, the donuts are smaller with little filling and more expensive. A great company at one time, but not anymore!
Honestly, I’m pretty sure the three people working were all super stoned.In short, I didn’t get most of my order that I paid for. They decided to close early. They claimed to be short staffed and too busy. But there were only 2 people in the dining room, no drive thru line.