Line was around the parking lot and the building itself was closed. An understandable precaution, but I was trying to get an order for a birthday party and nobody picked up the phone despite several attempts. I’m not sitting in line for an hour for the answer to a question that could have been resolved with more speed and more ease had someone just answered the phone or had the lobby been open. Whoever’s in charge of this operation needs to get it together.
Stopped by this evening around 9:15PM, and proceeded to the drive thru window because no one answered the drive thru mic/speaker. I was introduced by two male employees at the window. The one male said they had closed at 9PM (even though online said 11PM) and the other male stood close by and intentional gave me a strange stare - even as I pulled away. That kid has along way to go to understand customers pay his salary and he is representing a brand.
It was good but they were out of a lot of flavors and cones
I love dunkin' donuts and today is national donut Day I guess you have to tell them it's national donut day at the store or else you won't get your free donut. More often than not this locations expresso machine is constantly having issues. You guys should stop paying a repairman and just get it replaced.
Called 48 hours in advance to have a birthday cake made. Most Baskin & Robins I had ordered cakes from have had no problem fulfilling the order. On the phone the lady was able to repeat my phone number and order back to me. However, on the day of pickup they claimed “they couldn’t do my order” and “tried to contact me.” They said they sent me a text but I never received a text even though I know they have my phone number because it was repeated back to me. So now I left with no birthday cake and nothing in return for my inconvenience. Do not go to this Baskin & Robins.
In my opinion BEST ICE CREAM EVER! ??
I ordered an Brownie sunday my dessert for my birthday it literal came wth the ice cream and a brownie nothing else sad dessert for a what is supposed to be a great day.
I ordered an Brownie sunday my dessert for my birthday it literal came wth the ice cream and a brownie nothing else sad dessert for a what is supposed to be a great day.
This is the second (and last) disaster with this location through DoorDash. No M&M’s on my sundae which I got charged for and a blip of hot fudge on top. The price charged is atrocious for what basically equates to a McDonald’s size sundae. Don’t bother ordering from this location on Celanese Road.
Service and quality was bad. Dear management/corporate these are the things I experienced today 3/2020 1. Stale doughnuts 2.stale ice cream cones 3. Scorched coffee 4. Poor attitudes please work to improve your quality and service. Sincerely rock hill resident.