I have changed my review from one star to three because they are in constant formation of improving the service. Last time I was in there I heard the manager talking to the employees about instead of texting on their phone or standing around looking around about things that needed done instead of looking around and doing nothing or texting. Definitely coming up. Why have an employee texting when you get 6 dirty tables, however I heard the lady manager start telling these kids to get together there's something that needs done start looking around and s what needs done. She was saying coffee needs filled, floors need clean tables need wiped off let's go let's get this work done. Awesome pickup
The staff here is clueless as to how to take an order.Took my order wrong, gave me something completely different twice and complained for having to fix it. Not to say I paid for the wrong stoff which cost more than what i ordered but they didn't know it needed to be adjusted.. I just left.Place looks run down and tables are clustered up and dirty.
Incredibly slow service, the drive-thru had two cars ahead of me and it took almost 15 minutes to get through. The only reason I waited was because it was closer than driving to the other location.I will never be back to this location.
This is the worst Dunkin around. Doors still locked from the public after 2 years from Covid. Drive through is awful to deal with. Plenty of help, only they are not working. My husband went to get us donuts just after 7 am and what he eventually came home with was 6 very stale donuts. The one bite I took tasted like they had been made on Thursday and today is Saturday. It’s just an awful business. I recommend going to the one in west Ashly or just go somewhere else. Don’t waste your time or money! No idea who’s running this shop but they should be replaced immediately!
Ordered Uber eats from here 4/16 around 10am. I ordered two bagels with cream cheese, a sausage egg & cheese muffin and a hot caramel macchiato. The order came sealed up and upon opening it - nothing was correct. The drink was wrong, the sandwich was cold and both bagels were missing. I’ve tried calling the store 5 times and it just rings and no one picks up. Terrible service.
I had door dash delivery order yesterday! Asked for a couple of chocolate croissants, munchkins, and a latte! Driver calls and says they don’t have the food! So, I said fine just the latte! But they the entire order! What are you out expresso too! Coffee entirely?! They could’ve still send the latte but didn’t! I’ve ordered from other Dunkin’s places with no problem! Never again from this location!
Drive thru stalled out, not moving at all, line wrapped around the store at 10am. The store is locked down when every other place in town is open. I thought America runs on Dunkin? Not at this location; don't waste your time. It baffles me that management hasn't responded to any of these reviews.
3/20/22 at 1230pm. Worst dunkin of all time. Wondered why My coffee was half filled. They clearly ran out and watered it down to make it enough to 3/4 fill the cup. Awful.
Slow and rude employees. Lobby is never open. Close at 3pm and 2pm on Sunday when it's next to a buzy outlet mall.. Who's running these stores? How much $$ are they losing a day?
We ordered coffee with ten sugars in it.. didn't taste like any was in it..I also ordered a latte and it wasn't even half full the rest was all foam.. asked for triple mocca.Maybe one shot in it.. And even the donuts they got wrong..How do they stay open or not fire people who can't do there jobs.. It's not cheap..Threw both drinks in the trash and 5 out of the dozen in the trash..DO NOT GO OR ORDER ANYTHING FROM THIS LOCATION. And to all the four and five star reviews..How much did they pay you to lie