Took my little one there and he loved it. However, I think I came in at a time where the staff were having a bad day and I totally understand because I used to work in costumer service; but we were ignored for a little while before getting help and they were snapping at each other in the back. There were no toppings or cones of any kind available. This was at 10:30am. Hopefully they had a better day. My kid loved it so I’ll give them a 3 either way
Everytime we come here they are either closed during the hours they say they should be opened or they are out of everything. Hate wasting gas to come here.
Ordered a cake on 8/24 to be picked up on 8/28. The district manager called to let me know they had to cancel the order due to the baker being out from COVID. Understandable. I had enough time to find another bakery to accommodate my requests. However, the 1 star is due to the fact that it has been well over a week and I was still fighting with this location to refund my money. I reached out to the district manager, Jenna to ask for a status update and she said that she would contact the store and get back to me. Well, she never did. So I called the store and spoke to the general manager who eventually helped me figure it out but made it sound like a complete burden or inconvenience. I find it especially rude when I am explaining the circumstances and I get interrupted mid-sentences by a “ YOUR NAME?!”. Unbelievable. I may not own a business, but I would never treat a customer like that. I couldn’t tell whether or not they had an attitude or they were stressed out. Just happy I got my money back. But based on my experiences I will NEVER think about giving this location a dime of my money. Unbelievable customer service.
Waited forever at the drive through and then they forgot my Sunday all together had to wait all over at the door and told them but got no apology as well.
Tried to go on three separate occasions and every time no one answers the speakers at the drive thru. We have checked the hours each time and are always there well before close. The employees are always there but won’t look at you when you drive by the window. They are lazy. I expect it’ll go out of business if something doesn’t change.
Everyone was polite and my order was correct.
Went at 8:10 and they were closed when it said open till 9:00, I think some of their employees make their own hours
They literally won’t answer the phone
Always have a situation and never have what the menu have
Customer service person can never answer questions that you would ask it's always I don't know.