INCONSISTENT services! Inconsistent drinks. One day your drink is correct, the next it isn't. One day the drive thru is open, one day it's closed because "systems are down". Maybe the store is only open for mobile orders. Who knows!! Staffing seems erratic and lack proper training. After being open over a year, the bugs should have been worked out. Where is corporate concern in this mess of a store?
Horrible experience and poor management overly apparent. Stopped in here today after ordering on the app. Wasn’t necessarily surprised to find the dining room closed since it seems that Starbucks is more than willing to blame Covid for everything, including a reason to keep the dining room closed. I then pulled over to the pick up window since there was no one in line and was quickly told that I need to stop at the menu screen to let them know that I was coming to the pick up window. When I respectfully asked why I needed to announce my arrival at the ordering screen even though I was not ordering I was given a smug answer that made absolutely no sense. Newsflash, I don’t need to order anything but rather to only pick something up. And I wouldn’t be at the pick up window if you had your dining room open. Topped this little experience off with finding out they don’t have napkins. Ha! Pathetic pathetic pathetic. I would encourage the employees to read the Starbucks experience book so they know how to do their jobs and how to treat customers, because obviously management is doing a poor job of leading them towards their original vision.
Edit, just experienced this again. Called the store to complain and realized that I was wrong when I gave the people inside the benefit of the doubt. The barista told me that mobile orders and the drive-thru work perfectly, but I was staring at eight cars in line. She confirmed my order was ready and all I had to do was get in line, which means wait 20 minutes to get to the window, adding 18 unexpected minutes to my commute. The previous time I shot the gap between the window and the order box I was told that I had to go wait in line, so mobile orders and drive-thru orders have the same wait time. I mobile order to avoid the wait. This is poor execution and the team inside thinks it is working fine. Open the doors or turn off mobile pickup in the app.-----original post below-----This place is very frustrating. I'm not sure if it is the people or some kind of management problem, but you never know what you're going to deal with as far as being open or not. I drive an hour to work and this place is a little bit before I get to work. I like to mobile order and get out of my car to stretch as I pick up my order. You never know if the doors are going to be unlocked or not, very common lately to have to go through the drive-thru. When there's a line, the mobile order through the drive-thru takes as long as just ordering as you get to the window. The app should tell you that the place is impaired. Experienced this five times within the last month. The time before last, there were 5 or 6 cars waiting to have their order taken, so I skipped the line because my order should have been ready. I was told "it's fine this time but for future visits I needed to wait in line." But, the doors should be open...The baristas are always very cordial and welcoming, I assume some kind of corporate thing is going on that causes this problem.
The best Starbucks in the CSRA. We live about 20 minutes away but will make the drive past the other location in North Augusta just to get the good service. Especially from Bree and Jaden, they go above and beyond to give good service and it does not go unnoticed!
What's the point of ordering ahead through the mobile app? They just continually skip over your order, serving the walk-in and drive-thru customers until you complain. It took roughly 30 minutes to get an iced coffee...
Manager super nice. and interested in providing great customer service. Was traveling and stopped at another starbucks about 20 minutes south of there and got a lukewarm bad cup. Told Manager my story and he wanted to know what store and was interested in fixing the problem. Gave me a wonderful cup of piping hot fresh coffee.
I’ve been to this location several times in the afternoon and they are closed, even though their website states they’re opened until 8pm. Extremely frustrating when you find out based on a handwritten sign.
Staff was great, place was very clean. Was overall happy with this location
Love this store my order is always right and it taste amazing. Never have an issue with my coffee here. I accidentally placed an order at the store down the road and they made my coffee for me free of charge. They are amazing and the staff and manager are the best. I will always get my coffee here at this location
It's a Starbucks. About same as the rest of the chain branches. Good coffee and kind staff.