I've had my bad experiences with this North Augusta Cold Stone. Its a really good franchise when it comes to everything being fresh and stuff. In this store its the management. As you can tell by the replies to this review section he is very snarky and just a straight a hole. Its so sad that a store with such potential is run the way it is. But you know there are 2 sides to every story ?
Excellent ladies today. Great customer service. And the perfect dark chocolate ice cream. A little to expensive but very, very yummy... ?
Great workers they prepare your order with so much Care
Love the ice cream variety, seating indoors or outside, and the ice cream taste amazing especially on a hot Sunday afternoon. Certainly my go to spot now for ice cream On Sundays.
their cashier/worker Ariana was so helpful i’ve never had their ice cream and i sampled 5 different ice creams 10/10
First time trying coldstone...not really impressed like I anticipated. No better than grocery store ice cream to me , especially for the price.
Great Staff! Love their products!
Very clean location. The staff was attentive and efficient. We enjoyed a couple of different flavors with addings... it was all tasty.
If you're going in for a regular visit, you likely won't experience an issue.I had a coupon dispute with the owner/franchisee. He was in fact the one my complaint was routed to, and I should have guessed as much given my background in corporate ethics. My concern is not so much the dispute but the way I was treated. When I asked to whom I was speaking, the question was ignored three times. I don't appreciate such dishonesty. He even went so far as to refer to himself in third person. He repeated his argument to me over and again, so I gave up. Simply let him know that his mindset in customer service was foreign and while he may think he's making gains he's losing business in the long run. We're used to better customer service in this community.I'm not the only customer with a negative experience. Join the "All Things North Augusta" page and search "Cold Stone Creamery." He is perceived as rude by the majority of members. Try the Pink Dipper, a local ice cream shop instead. Or, drive across the river to the Evans location.Another issue is how he treats his employees, who are mostly teens due to the minimum wage. He tends to fire them the same day with unrealistic expectations. We all remember our first teenage jobs. We were shy at first and take some time to learn. He does not allow them the time they need. He also conducts training unpaid and pays cash when he fires these teens to deny any record. That is illegal, but I must admit cunning.So, the choice is up to you. Certainly don't allow your teen to work here. Beware if you have a conflict.
Love the ice cream but the management/owner treats his workers terribly and talks down to them instead of putting in time to properly train them. Just chill out. It's an ice cream shop. It's never busy and people aren't gonna mind if the person is a little slow while learning.