Honestly if I could leave less than 1 star I would…There are many words to describe the experience, however none are pleasant. I planned to dine at this restaurant just yesterday with some friends and my service dog which I am training for a veteran with PTSD (She is fully trained to sit quietly under a table), yet as soon as we entered we were pushed back outside to an unofficial outside dinning area the owner created last minute, which happened to be on the sidewalk in front of the building. Now I enjoy a good outside dining experience just as much as the next person but I enjoy it even more so when it is by choice as well as an everyday option. The owner of this establishment did not give us the choice simply because I had my service dog with me. He repeatedly questioned my friends about my disability and then demanded to see my dogs ID (Neither of these things are legal in South Carolina). According to the owner I was too young for a service dog plus I was neither blind nor in a wheelchair. I found the entire experience utterly disgusting so my friends and I decided rather than spend our money at such an establishment we would just leave and find somewhere better. We proceeded to walk to our cars and the owner came out of the restaurant asking us why we were leaving. We told him respectfully that we would rather take our business elsewhere to which he began following us to our cars and telling us he didn’t want people with such bad attitudes eating at his restaurant anyways. He then took pictures of our license plates for whatever reason he deemed fit and proceeded to walk back inside. Overall, the experience was horrible and I definitely won’t ever eat here. I’m simply glad that I myself am just a service dog trainer/raiser and not someone who has an unseen but very real disability, because I can only imagine the type of anxiety and stress this situation would cause. The ADA specifically says that all service animals in SC are allowed to accompany their handler in any public establishment as long as the dog is well trained and controlled (which my dog is) yet the owner of this establishment directly discriminated against me and my dog because he was unable to see a physical disability ?.**I have included a picture of what my dog is trained to do in the restaurant setting and she would have done the same thing at this establishment had we been allowed inside**
We tried to take a service dog in training into this restaurant, and the owner questioned what kind of disability the owner of the dog had (which is not legal to ask in South Carolina), then asked multiple times for the license, then proceeded to make us sit outside because she was a service dog in training and pushed the friend with the service dog out of the door. Did not even give her a chance to step into the restaurant, even though the dog is trained to sit under the table. We decided to leave and he followed us out to our cars, proceeded to tell us that he did not want us to eat at that establishment anyway because of our “attitude” (which was us saying “we have decided to eat elsewhere because that is not okay”), then proceeded to say that there is nothing wrong with us because we are young. This dog is being trained to work with veterans with PTSD, so I question what his response will be if a veteran were to come in and he isn’t “blind or can’t walk”, which were the owner’s criteria for letting in a service dog to his establishment. My friend that was with us has a heart condition. He also decided to stand behind our cars and take our license plates, for what I will never know. Overall, this experience was disgusting and I will not be eating at this establishment ever again. I do feel bad for the waitresses and the wife of the owner, who all seemed to show a lot more empathy than the owner himself.
Big Brother says I haven't been here for 6 years. Not sure why I waited so long. It's still excellent! Basil seafood dish was very fresh!
My daughter and I have been looking for authentic Thai food, so after many recommendations, we decided to finally try Sweet Basil Thai. It started out wonderful. We ordered the fresh spring rolls, shrimp dumplings and Tom yum soup for appetizer, and I ordered fried rice with shrimp, and my daughter order noodles with chicken.. All the appetizers and soup did not disappoint. The soup was full of flavor, lemongrass was on point and perfect heat. However, when I got my fried rice I was surprised how light the color looked. I thought to myself, it doesn’t matter it could still be full of flavor, but no, I was wrong. It was so bland. It tasted nothing like Thai fried rice that I’ve had in many different Thai restaurants coast to coast. I was so disappointed, I had to send it back. When I told our server, he immediately knew and said that he makes his own because they use some sort of sticky rice and there’s no flavor. Zero flavor…… would I go back just for the soup? Possibly. But the hype about the place is not there for us. We will find the perfect Thai restaurant here in the greater Greenville area ?.
Have eaten here several times and its still one of our favorite restaurants.Service is outstanding and the food never disappoints.Worth the visit.
Food is okay but had a little problem and I was very disappointed on the attitude and how it was resolved by the owner even though it was taken care of. The staff is excellent and everybody treated me with respect other than the owner. I understand mistakes happen and yes I was part of the mistake because I did not read my check even though we were with a party of four. But when I did read my check and saw two dishes were overcharged. I notified the owner and was given a tongue lashing that I should have checked this when we were there and to make matters worse kept telling me I had to come in right away if I wanted to get the $4 straightened out. As far as I'm concerned I won't be going back there. I think those that look at my reviews know that I'm pretty fair and I think if this was handled with a little different attitude by the owner it could have given five stars but the owners attitude is so unacceptable. I see from some of the other negative reviews they talk about the manager owner and his poor attitude to customers at point things out. I tried it once and he could have had a long-term customer but I think it's best for both of us. I rather go to places that appreciate their customers and if something is wrong take ownership without badgering a customer. The group I went with has agreed for us to go to the one in Simpsonville on main Street which is an excellent Thai restaurant that they treat their customers with respect. When I did stop in 2 days later he continued to badger me to the point chasing me to my car telling me the next time I need to check my bill and as I told him there will be no next time.
Goodness! Where do I begin? I observed a lot of action going on in this place and in a great way. Let me explain. There’s a teamwork system going down here. One staff member will sit you at a table, a different one will bring you water (for starters so you’re not waiting), another comes and takes your order, then another brings your food. It doesn’t end there, someone else brings drink refills. Lastly, someone else offers to take your leftovers and box them up for you. It is an incredible system that they have down pat and I was just blown away at their time management skills despite how the industry is a bit shaken up these days. Everyone was so nice and the environment was cozy and clean. We didn’t have any issues at all. The food was OUT OF THIS WORLD so good. If you’re looking for recommendations and aren’t sure, try their Tom Ga Kai soup and their Sweet and Sour rice plate with whatever meat you want. I know all their dishes are good, but if you’re unsure and don’t know where to start, that’s an option! They offer spice levels for your food so you can be No spicy to really spicy, it’s entirely up to you!Definitely give it a try. They also didn’t have us waiting long for the food to come out. It was insane. The presentation, flavors, amount of food…. I’m just impressed. Definitely worth visiting. We are new to the area and this one is going down in our list of places to frequent. Thanks for having us!
I have eaten in your restaurant before and had a delightful vegan gluten free meal. So this Valentine’s, you were our go to for a nice takeout meal. We were told it would be an hour - fine. 50 minutes into our wait, we got a call saying that I had to choose between gluten free or vegan but you could not do both. Well I am both. I asked them to just make it gluten free and leave the sauce off. 5 minutes later we get another call saying the chef could not do sauce on the side because it was too busy. Not the right answer. I don’t feel comfortable coming to your restaurant if you cannot accommodate some very basic needs. Thank you but I will take my business elsewhere.
My first visit after work on a Friday. Was able to get a table right away before it got to busy.I ordered the spring rolls to start of with, but $7 for two rolls were kind of pricey. They were good, but not sure if I'd order them again.After the spring rolls came my chicken pad Thai. I ordered it hot because I love spicy food. It tasted great but next time I might order it a little more mild. Just for my preference I would have preferred just a little milder. No fault on them of course. Hopefully the next level down of spice still has some kick.The staff was very pleasant and kept my drink refreshed without asking. It was really good food in a nice atmosphere and will return again.
Always delightful, and easily my favorite restaurant on this side of town. I haven’t had a bad meal from here yet, and have been enjoying their offerings for several years now. I will warn those who don’t like spice to not order above medium, because if you order hot it may be more than you expect.