There is a tip jar at the window. There is a sign that reads, “Tips Appreciated.” They aggressively ask for tips at the window. If you do not tip they will give you poor and sloppy service. Obviously management or the owners are supporting this behavior. Here’s your tip: Stop asking for tips for doing your job. If I go to a restaurant my waiter or waitress takes my order, brings me my food and drink, checks on me while I eat, gets me anything else I may need, sometimes even clears the table. You know what they don’t do? They don’t ask for tips.Suggestion: Go to Dairy Queen instead of this chain.
This is the ideal place to get ice cream! Best ice cream place we have ever had!
Ice cream is delicious! Pretty pricey but a fun treat
I’m not sure what other people have experienced but we pulled up thinking they were closed, lights off at 5:30 pm. We nocked because we saw a car parked in the back but no one visible. A person came to the window but she was very snotty with my family and myself. She rolled her eyes when I asked if they sugar cones and said Ummmmm yeeeses of course we have sugar cones. I was thrown off at the sarcasm and rudeness. I will never go to that one again. I think customer service should be expected, especially when you walk up with your kids smiling and enjoying yourself. Very bad experience.
I went on Tuesday afternoon to order a ice cream cake, the employee who took the order was very nice and was polite but not when I came back on Thursday to pick up my order I was received with very bad unprofessional news. A worker was confused when I said I was here to pick up a cake. She then took about 5 minutes or 10 to I guess get the cake or to check it. But she came back telling me that the cake was never even finished and that the person who was making it didn’t even finish it. Now I came two days ahead to order it and they gave me a time so I know when to pick it up. I came at 2 a hour later after the original time which was at 1 to get the cake, so I gave them 1 hour to still have time because I was running late. The other employee said that I could get a discount and that the manager was coming up there to finish it. She said that I could come back in 1 hour. Now first of all it’s later in the day so the person I’m giving it to has to wait even longer, I have plans too you know?! Second of all I already had payed for the cake when I ordered it. Third of all the manager has to fix this up because of a unqualified employee did this mess. No it is totally so unprofessional and not right at all. I payed 30.00 for this cake expecting it to be on time and ready. Never coming back to this Brusters ever again. I will spend my money somewhere else. Also the employee that was there when I came to pick up the cake was very loopy from the beginning.
The only drive thru establishment that has the nerve to ask you face to face to tip them. A tip to scoop ice cream. I noticed, when I say yes, I get better items. Today was my first no, to the tip response. I get home and there's next to no Reese Cups in the blizzard type thing. We won't be back.
Had 2 scoops one of White Turtle & 1 of Toffee Bar Crunch. Both flavors were yummy. Will return.
Excellent ice cream and nice girl who worked at the front. Delicious ice cream!
Great ice cream.
Today I decided to take my kids on a walk and get ice cream! When I got there I was told the walk up was closed because only one register was being used! I then asked why my payment can’t be processed at that register and then I was told because they’re short staffed (3 people) & to get in the drive thru line with my kids (one in a stroller & one walking) ! If I wanted to get in the drive thru then I would of drove my car!!! The drive Thru was around the building almost & there was a big open sign on the wall up window! Very inconvenient! I’ve never seen too many workers In any crushers so if 3 employees is short staffed then what’s a full staff??