Went thru the drive thru last Saturday morning, ordered 2 chicken mini meals with cokes to drink and a chicken burrito and peach milkshake. When I got to the window they handed me my food and asked me to pull up while they fixed the drinks. I pulled up, looked inside the bag and realized the burrito was stamped sausage burrito. I called an employee to the window, I told her that I ordered a chicken burrito not a sausage burrito. She said she would get me a chicken burrito when she brought my drinks, but to just keep the burrito because she could not take the bag since I already touched it. She brought my drinks and my burrito out, and I drove away. While I was stopped at the light, I looked inside the bag and the burrito said sausage burrito. I was just going to let it go, but was like No, how hard is it to get a chicken burrito?! I had to loop back around the restaurant, turning into Lowe's to pull back into the restaurant. As I pulled up an employee came out and asked me if I was Maureen, I said no I just left the drive-through and my order was messed up. She asked what the problem was, once again I explained that I ordered a chicken burrito and I had two sausage burritos. She said I will get you the correct one, you don't have to get out of the car. I waited, a few minutes later she brings me out a bag, I opened up the bag and it isn't stamped sausage burrito so I thought it was good. My mistake!!! I should've checked it before I drove away, now 20 minutes later I had three sausage burritos. I called and asked to speak to the manager, Abby took my call and said how sorry she was, she remembered my order and was sorry for the miscommunication. told her I did not understand how three separate employees did not understand the difference between a sausage burrito and a chicken burrito and as the manager I suggested she figure out the issue. I told her that the miscommunication just cost them money and wasted three burritos. She asked me if I was near and if I came back I'd get the right burrito. I had already wasted enough time and was not about to turn around again! I asked her if she could refund me for my order in which I was told no because she did not have my card, she said if I gave her my email address tied to my app she would send me a reward for a breakfast meal. Really?! That's all you offer after 3 of your employees screwed up?! AND, here it is Wednesday and I do not have any rewards on my Chick-fil-A app!!!This was the first time I have been to the Chick-fil-A in Goose Creek since they reopened and sadly probably the last time!
Definitely not going to be your best chick fil a experience, but it is still good food! I have had so many issues with missing sauces, drink mishaps, long wait times in mobile express lane, & long wait times in general. I compare this to other chick fil a's across the country ive been to, & this one lacks in all areas compared. Will continue to go as it is the closest location to me, & still great food!
the traffic in is absolutely terrible..... they have no posted signs or Direction for those waiting to get in the Drive-Thru as cars pile up and block the main road wrapping around the parking lot for Lowe's, this would cause a big issue for emergency vehicles and other Shoppers just trying to get out of the parking lot. Has been an issue for a long time and Chick-fil-A seems to have done nothing to address this issue
What can I say, it's God's chicken. I was a little disappointed the other day though when I got a #2 deluxe and was told they don't have lettuce or tomato, but still got the full upcharge for deluxe. Is that the typical protocol? Seems like maybe just a slight upcharge for the cheese would have been more appropriate.Also, this drive through is in need of a serious renovation. We placed a mobile order thinking it would make things faster, as it does at 9/10 other Chick-fil-As, however we had to wait in line behind the drive through people to get to the mobile order part, defeating the purpose.
I was disappointed going into the Moncks Corner, SC Branch as I was told that their Dinning Room was open however, You had to order on the app, then you sit, they bring it to your table like it's a Fine Dining Restaurant or something! I can't knock the food. I can say it's ridiculous that their is no Customer Service Cash Register(s) anymore. I notified Chick-fil-a app and expressed my concerns for basically taking jobs away by no cashier's at the Counter. I could be wrong here and maybe that's the way people want it.? If I wanted to order I'll just go thru the drive thru and keep the people working outside and keep that Customer Service Atmosphere. I got to ask are we really that busy to order on an app and can't just wait in line for a couple minutes to order and get Food. I understand We as people are busy so why have a dining room again?
Please return to separating Mobile Orders/Curbside Delivery from regular Drive-thru service. This setup worked much better when it was put in place during COVID spikes. Since your location removed the Curbside option when the COVID surge declined, I now intentionally visit another location that is further away because there is a separate area for mobile app orders and the drive-thru line. Great team, but Curbside Delivery is greatly missed!
This is one of my favorite locations. The staff is super friendly and efficient. And, our food is always prepared the way we like it.
I love this chick fila but honestly, here lately it’s been so slow with getting out food. Feels like they need an entrance for drive through and one for the express lane. It was way quicker before they changed the layout…..
Update: They have since fixed this issue and made it easier to get in and out in express laneIf you're going to come here don't order on the app. They will make you sit in the "express lane" which somehow takes longer than the drive thru every single time I'm here.
Really GC Chick-fil-A?! Just tell me next time I don’t need a large waffle fries, and sell me a medium waffle fries.