When I arrived I was not greeted like I normally am when I go to a Firehouse subs. There didn't appear to be a manager on duty. Just a bunch of teenagers. There were two females and two males working and they were beyond slow. There was nobody in the restaurant except one family sitting and already eating. It took a good 15 min for them to make my order that includes 1 Hook n Ladder plain with only meat and cheese and 1 cup of Mac n cheese. The two girls just stood around and watched while the young men made a to go order and my order. I won't revisit this location because the customer service is very poor.
Great service. Firehouse subs donates some profits to fire fighters.
Stopped in on my lunch break. The service was quick and friendly! I enjoyed my Italian sub.
Went in at about 20 minutes before closing. And you could tell that the staff was upset that I came in at that time. No one greeted me as I came in. You would normally hear "Welcome to Firehouse". Didn't get that. Walked up to the order station(same place you pay!) and was totally ignored. Staff walked passed me multiple times. Now I'm a noticeable person. 6ft tall 300lbs+ black man. I'm imposing! And I was no more noticeable than a chair in the dining area. After 5 minutes of standing there, I walked out. I laughed it off with another patron who was waiting on his sandwich to be made, but it was still disappointing. I understand that it was close to closing time, but your hours don't say "we stop making sandwiches at 830 and close at 9pm." it says you close at 9pm. So even if I walk in there at 855pm, I should expect to have a sandwich made. Your feelings should not be on display like THAT when serving the public. I am a firehouse member. This was not my first time at that location. I frequent that spot alot, as it's near my home. But sadly, it'll be my last for a while.
Too expensive to eat good here... I ate well but I'll never return here because their prices suck.
Good food. Clean restaurant
It is always a good decision to go early, cause after 12, it's busy
Best sandwich shop in town!!!
Great subs fast workers hard workers friendly workers great customer service great place to eat lunch
Got the veggie sandwich, was prepared quickly. Service was good. Been to the location several times, have not issues with service or quality