I door dash deliver and I had to pick up a ice coffee for a customer that ordered 30 to 45 min ahead online, prepaid. I go to the register to check in and pick up. I am not ordering so I do not wait behind 4 or 5 others to "order". They proceeded to ignore me, although I was nice and just wanted to be acknowledged that I am there to check in and wait if need. She is rude and gets the customers involved cause they don't want to wait of course, so they side with her. I can't believe how rude and I explain to all of them that is not how it works, mobile orders are pick up, they don't come last they ordered ahead and paid ahead. You skip the line to order ahead. They argue with me. I asked for the general manager and told him I was being treated. He is scared of any confrontation and says, I wasn't up here so I don't know what was said. I was in utter shock by that point! I record the cooperate number and contact door dash too. And also the website for cooperate. No customers should be treated like this as far as mobile order and/or door dasher. No so called general manager or manager should handle a situation like that, cause you can tell he was scared and didn't want to get involved for what was right. Door dash even said first come first serve, mobile orders are first served ordered ahead. I care about my customers through door dash which is their customers too. I see they do not. Unless they are in their face, maybe. So unprofessional. I even there before and was not treated like this by past employees. I see where the problem is, the woman at the register claiming to be manager and that scared general manager. Obviously.
Good doughnuts. Always enjoy the cream fillled. Also the glazed are good.The doughnuts refresh and soft. The Hot Now sign was on.Customer service was friendly and helpful.The parking lot was clean and easily accessible. It was not hard to get into the store.The store was clean and the bathrooms were nice.
Customer service was fine, but goodness the iced coffees we orders were almost impossible to drink because of the amount of syrup and sugar. They were outrageously sweet, you couldn’t even taste any coffee..
I love Krispy Kreme and the staff. Best Donut place in town. And I work for the one in Myrtle Beach years ago and I still know how to do them.
The fact that they pull the donuts straight off the line, glaze them right in front of you, then pass them right over the counter. I don't think they realize just how much I love them for that.
Donuts were warm and delicious, hot chocolate is decent and the customer service is great! I loved that you could see the donuts being prepared right there on-site. Will definitely be back after my diet! ?
I’m always pleased when I go to this location.
Stopped by KK after long early morning drive on 95. Did not even finish my order due to rude customer service. Turns out the impatient and grumpy employee was the manager! Went to Starbucks instead which was quick and pleasant.
Whoever the speaker and it sounded like she had forgotten to turn off the mic all I did was correct my order and I was trying to be nice so I know I didn't have any kind of attitude.
The woman who took our order via drive thru 6:35 1/1/22 was SUPER rude. Kept rushing us to order even though the menu was in COMPLETE darkness. She practically threw our food at us and turned her back to the window.