They have great salads. Subs are wonderful too. They were busy and service was fast.
Friendly staff, made my sandwich perfectly and in a timely fashion. To top it all off I got a tattoo compliment. Thank you for a kind, professional staff!
Our sandwiches were so yummy. Layers of meat and made perfectly. If I lived here it would be my go to spot for a delicious sandwich. I had the firehouse hero sub ....YUMMY YUM YUM!
Does not have a drive through. The parking lot is hard to figure out how to get into. You have to drive around the buildings. Ordered online so, I could grab and go on my lunch break. My order wasn’t on the shelves. Had to wait until everyone else got out of line after my order wasn’t on the shelves 10minutes after my pickup time. My order was on the shelf behind the girl behind the counter. Then they handed it to me. I could’ve been left if they put it where it is supposed to be for online grab and go orders. I wasted my time unnecessarily. I could’ve went and ordered my food in line and got my food faster than standing around waiting on my order that wasn’t in the correct place.
God bless you! Showed up unannounced with a bus load of 30+ hungry athletes. They handled it very well, serving us delicious sandwiches! Thank you, and my apologies for no heads up!1 happy bus driver ?
Totally goofed and ordered online to the wrong location in Florence when we were traveling. The staff was very understanding and just made the order for me at their own store. Awesome evening crew at Firehouse! That’s how you do customer experience. Very much appreciate.
As expected, very tasty sandwiches, and very helpful and polite staff. My favorite is still the Firehouse Steak & Cheese -- so tasty. Make sure to ask for the red Firehouse sauce. They refer to it as hot sauce, but it only has very mild heat, a little sweet, and very flavorful -- delicious!
I asked for no mayo it looked like it had mayo on it.... didn't put a pickle in the sub box.... handed me my sub with a cup of balsamic vinaigrette but.... no salad!? They gave me every thing I was missing which made me happy but they could have been more apologetic and they seemed very depressed or upset.... they were not acting inviting and the environment was kind stale... it needs some smile, welcomes, and better customer service.... I love fire house and would love to come back but the customer service definitely needs to improve....?
Had the Fire house salad pretty good a little pricey but the taste was worth it
We WILL be contacting corporate offices about our FIRST experience at this Firehouse. We placed our order for pickup and when my spouse went in to grab the food. No one acknowledged his existence, asked if he needed help or anything! Mind you every person that came in afterwards was greeted and served before he was. After seeing other patrons receive their orders he states to an associate that he had a pick up. The icing on the cake is no one apologized for their lack of awareness and consideration. As a prior manager at a retail establishment this is unacceptable. For the amount of staff in that building and not a single one to perform their job properly is insane. I should of read the reviews before deciding to come here.