Horrible service!! Avoid...you have now been warned! I ordered pizza for 8 nurses on night shift less then 10 mins away. Order was placed around 11pm at 12:30 delivery driver came and only brought 2 orders of bread sticks. I accepted them and asked about the rest of the order, was told " I'm not sure but I'll be right back with it". After an hour, I called the store manager said it would be about an hour or more because there there orders ahead of mine and only 1 driver. At about 2 in the morning, still no food. I asked for a refund and was told he couldn't because he didn't have authority to refund but pizza was on the way. Needless to say it never showed up and cafeteria was then closed. The next day I called manager and was told I would receive my money back that the night shift manager had already refunded it. And also he would replace all food ordered. After 3 days of waiting for my refund to show in my account there was no refund. Had to reach out to corporate and ask for my refund which took an additional 2 days. This is now the 2nd time this has happened. If you order from them pay with cash when they deliver don't put it on your card, you might end up hungry and broke.
So Im new in town and I ordered a pizza with Fetta cheese and REGULAR MOZZARELLA CHEESE with mushrooms Ive ordered this pizza several times and ive always had both cheese. After calling to complain they thought they had me on hold and some lady was screaming in the background about how I lied here’s pictures to proves theres no mozzarella cheese on my pizza I never write reviews but I wont tolerate disrespect when I didnt do anything wrong. Dont eat here its a mess.
I ordered two orders of crazy bread and a pasta bowl via carryout today. Naomi kindly filled my order. She was by herself in the store, and was so hard working to fill everyone's order. The food was hot and delicious, with plenty of cheese, butter, and seasoning! The store was clean and well-run as well. I do not know if Naomi is a manager, but she would make a great one!
Pizza was promised online for 6:29-6:39pm. Sent my daughter to pick it up. Drive through pick up window was closed. She went ina no they said it was going to be just a bit longer. Pizza was ready at 7:48. According to my daughter there were many people angry and upset and she was too afraid to ask for a refund because of the attitude of the person working. I understand help is an issue, but honesty and integrity are simple fixes.
It's understandable to be slow because they might be short staffed. But these workers didn't care at all. They changed my order without telling me and gave me something that was cheaper but still charged me for the more expensive item. I didn't even want what they gave me. The bad service is consistent ar this place.
Ordered 2 pizzas for carry out at 5:45pm and they were not ready until 7:45pm. My teenage daughter sat inside the store for over 1 hour with many others and no one would come to the counter.
Always an issue. Either they don't answer the phone, food is wrong or the staff has a poor attitude. The wait time is always the worst. They claim 15 minutes and it's more like 45. The app when you pre-order is also off on time. TIt'll say 35 minutes just show up an extra 10 minutes after
They do not care about that their drive through window! They will let you sit and wait for about 30 minutes before even coming to the window
Thanks for your hard work and dedication. When I got there to pick up my pizzas, there were ticket orders completely across the counter. I knew you guys were struggling to fill all the orders, but you were still kind and had a good attitude. Thanks for feeding my family tonight. It was delicious!
Order reflected that it was delivered at 8:15pm, but was actually delivered at 8:40pm. I called the store and was on hold for 30mins until the order was delivered (I ended the call as soon as the driver arrived) mins after the reflected time. When I asked the employee about my concern she said it was corp. fault. Save your time and money and order elsewhere or a different location. Ever since this particular location opened, there has always been an issue every time I order. Stay away !!!!