I really wish I didn't feel the need to write a negative review, but my experience this evening (9pm) was SO unpleasant, that I may never return. My family was treated like we were a huge inconvenience to the girl working the window (black braids with a patch of blue braids underneath). It would truly be nice if they wore name tags!! The way she looked at us and spoke to us was nothing short of rude and nasty. We had 2 separate orders so my husband gave her his bank card for the first part..my 3yo wanted a cone, but we asked for it to be placed in a bowl so we would not have a huge mess. No cone received. This girl did not smile once through our interaction, just kept a mean/angry look on her face. I understand people have rough days, and I would not write this review based off of just her demeanor alone. I ordered next. It was something that another girl had made for me in the past. Chocolate ice cream with crushed up oreos through it. I tried to explain it was like a chocolate blast. Her immediate response..."we don't do chocolate blasts". Well, I KNOW that..that is why I am trying to explain that it was made similarly...I think the other girl did it like a milkshake. IDK, but she made me feel like a complete idiot. I looked at my husband (because I thought maybe I was out of line or something), and he even commented that if he owned this place, she wouldn't have a job. I get my order and all this girl did was put ice cream in the cup and dump a scoop of huge cookie chunks on the top...did not even mix them into it. She started shutting the window, and I asked her if we could please have my husband's bank card back...it was still sticking out of the machine even though I paid cash for my part of the order. She pretty much ripped it out of the machine and just glared at me as she handed it over!! WOW!! So like I mentioned, I wouldn't write a review based on the looks I got...everyone has a bad day...BUT, I then saw why I was such an inconvenience to her!! Once the window was closed, her male co-worker immediately starts teasing her and they start goofing off together. For the first time, I see a big smile on her face..I must have been interrupting their fun! Well, Bruster's, your ice cream is decent, but until you have some friendlier, more customer oriented staff, we will not be back.
On Saturday April 2nd at 5:40pm I made a purchase on my Credit card for a milkshake.This was the only purchase on this card for over a week the very next day my credit card had to fraudulent charges one for Doordash and the other Lift.Today when I called to speak to the owner the manager told me the owner has nothing to dowith the store that she was the manager and I would need to speak to her after explaining my situation she said she did not like my tone and I was rude.Customer Service !!
Great ice cream and cold treats, great family spot
Wow, that's great ice cream. But have a little more enthusiasm from the girls behind the counter.
Best ice cream in town. Service has really declined in the past year. Had to call 27 times to check cake order. Stayed on hold for 20 min. Did away with customer visit promos.
Every time I go there now it's always something. I wanted a regular hot fudge sundae with sprinkles and I saw more whip cream than ice cream. I asked for more and literally got two scoops of just ice cream only that was placed over my sundaes. I assume the girl was new.
They have a great ice cream great service
Great ice cream, with a large selection..... Friendly service.... Great stop for ice cream and sundaes....
I've been here twice and it's the PERFECT desert and it's In a convenient spot next to the mall. The waffle cones are the BEST! (They're named differently in the establishment) Very fresh and flavorful, not stale and cardboardy. The cinnamon ice cream is my favorite currently, it's original and SO good! I love coming here and it's worth the money.
Best icecream by far I go every other day I can't help it I'm addicted ?