I hate this Zaxby's location and just when I thought they were getting better they are worst. I went there tonight got in the line @ 9:30 PM 10 O'clock comes I'm still in line. two cars from the speaker to order. A young lady comes out to the car in front of me I guess they were her friends she takes their order and proceed to tell me they are the last car and the restaurant is closed . The customer service at this location is horrible. Im not going to beg anyone to take my money but after waiting 30 minutes in line, I expected to be able to purchase a meal. I'm done!!!! If I don't go to the Two Notch road location I just won't be eating Zaxby's. I don't know what manager would allow them to cut off the line after knowing the line has been wrapped around the building for 30 minutes.
This was actually my favorite zaxbys location. They always got my order correct and pushed the drive-thru in a timely manner. As of late, the wait time on food has been absolutely ridiculous and the last three times my order was incorrect (an allergy item was not removed from my salad). Last night I was in the drive-thru for almost an hour (57 minutes) with only about 6 cars ahead of me. Unfortunately, I don't think I'll be back for a while.I will say that the young lady at the window was extremely sweet, so I don't have an issue with the customer service, just the wait time experience. And with the cost of gas increasing, waiting in line with your vehicle running for that amount of time is unacceptable.
Every time I come here, the drive thru is literally 20-35 mins long. It’s like you want to leave but then you don’t because you’ve already waited for so long, and then by the time u get food, it’s bleek! Like you would think the food would be fresh for waiting, but it’s either cold or hard chicken. You shouldn’t make someone’s order until they get to the window. If u made everyone’s order, and it’s just sitting, it’s going to get cold. I missed a whole movie showtime bc of the wait. And now currently in line late for work.
Waited at Chik fala and they didn't take my order for 15minutes. Then was out of stuff so I left went to Zaxby's on Clemson Road thank you waited in line for 5 minutes. They were polite and took my order and I got it in ln less than 5 mins. I enjoyed it but I got full. Keep up the great work won't be going to Chik fa la no more will always go to Zaxby's.
I got half the serving you normally get, I've been to enough zaxbys to know. The staff need better supervision at night, they were way to causal. I'll pass on this next.
You pay for your food and sit at window for 20 mins and no one check to make sure you are ok
Worst experience ever. I go to this zaxbys once every two weeks and every time I’m shocked. Customer service is aggressive. Kids are just playing. Took us 45 minutes being 6th car in line. Once we got our food I realized we got extra. Sadly the food was freezing and the bread was hard. They messed up our drinks and for the third time chunks floating in my tea. I’m not one to give bad reviews but this is awful. Go to bojangles next door
Placed order using the mobile app. Much convenient for placing order in the app than drive through. The nibbler with insane sauce was amazing loved it ? ….!Good fingerz with spicy zax sauce.Paid $0.25 for sauces. I was expecting a good package with all the sauces names. But these boxes are confusing, not sure which box is what kind of sauce. Quantity of the sauces is very less. It’s not worth $0.25 for one box.Please fix this ☹️?.
Just left. We were the second to last car. Girl come on the inter come “screaming omg more?!” Now I’ve worked in fast food and you can adjust the amount being paid with cash and the other with card. Suggested for her to do that and she smacked her teeth. I understood it was close to closing. Went right next door to the atm and asked her to hold the food. She agreed. I come back and she says she threw it away. I’d say I was gone for max 5-6 minutes. Baffled me from the start now I just wish she would either quit or get fired.
I got the boneless chicken..it was horrible..it was cold, dry, hard and old..I got 10 pieces. The fries were great and so was the mushrooms, but I was extremely disappointed in boneless..not worth the $15 I spent!!!!!