We haven't been to a Smashburger in 8 years. We went all the time when we lived in Arizona and I guess we were "smashed out" but WOW! Have we been missing out. My husband and I both agreed that it was the best "fast food" burger we've had in forever. The fries were great and fresh too! We even swung back through for a shake to split. We also really appreciate how patient Scierra was with us as we were looking through the drive-thru menu because it took us forever! We will definitely be coming back next time we're up in COLA.
I literally waited 20 mins in the drive thru for a burger and smash tots. My tots were over cooked/ too crispy to eat. The only person who came to check on be was a young lady with short braids or twist in her head I’m guessing she was a manager not sure. I asked for aside of the smash tots sauce and she got it to me ASAP. I’m not sure if it’s just teens working there but the rest of the staff needs to work on customer service. I will probably come back again I’m not sure. It’s ridiculous to wait 20 mins for an order that simple. I could of went of went to five guys or somewhere else. At least check on your customers like the young lady did. I don’t mind waiting but this was too long.
Came to this location for late lunch with 5 adults and 5 hungry children. I ordered the double BBQ Bacon burger which is listed at $10.99. Everyone else ordered burgers and most of the kids ordered chicken tenders. The chicken tenders came out almost immediately, but the burgers were brought out at different times. I got my burger about 10 minutes after I ordered, the other people in my party received their orders in about 8 minute intervals, with the final burgers being brought out after the kids had finished their tenders.Anyway, when I bit into my burger, I didn't taste either BBQ sauce or bacon. I lifted the bun to find 3 small poorly cooked bits of bacon and a couple spots of bbq sauce. I brought the burger back up to the lady at the counter and politely told her that my bbq bacon burger was missing both the bbq and bacon.. she stated that she personally made the burger, and that was the standard amount of condiments on the burger, but that she would remake it. I told her that if that was the standard that I would just ask for a refund. She identified herself as the manager Sherell, and in her defense, offered to remake the burger. She was not rude or unpleasant however indifferent at the obvious poor quality of product.She took a few more orders before she was able to provide a refund. No apologies. The service wasn’t great, the food was subpar at best and took a long time to get and for the quality of the product it was overpriced. The restaurant was not very clean, and the trash cans were full. Will not return.
Very expensive. Long wait for drive through even though there was only just a few vehicles. I waited 10 minutes just at the pay window. Very good food. Burgers are good. Really liked the fries. Probably won't return just because of the prices.
I came in ordered one burger some tater tots and drink. I waited 30 minutes for them to bring me cold that was sitting in the window for at least 15 min or more There was only three people waiting for their order in front of me. By the way I didn’t even apologize. Only come here if you have nothing else to do and you want cold food .
Very disappointed. My daughter’s burger was medium rare in some spots and well-done in others. For someone who prefers well-done this isn’t very appetizing. Having to wait 30 minutes for a burger that is medium rare doesn’t make things better either.
Would've been 5 stars but ordered pick up was the straight away and all good was cold. Food was still delicious.
I love this place! The food is great, the employees were great (at least when I visited), and the prices weren't bad at all! Def recommend stopping by!
I hadn't been in awhile. On Feb 6th I went with some friends. The staff went above and beyond for the patrons. I love the brussel sprouts and I love the milk shakes, but the magic is in the staff.
I enjoy going to Smashburger. They're burgers tend to be more fresh than other chains. It takes a little longer than normal, but it's due to the fact they make your food as you order.