This is the WORST Chic Fil-A location I have EVER went to, from the customer service to the FOOD!!!! There have been several times where I had to walk back or double check my food bag to make sure I had the RIGHT order. I am a huge Chick Fil-A fanatic (Signature Member) and I have never had a problem with Chic Fil A as I’ve had with this one. The last couple times I have received my food either the tenders were burnt, sandwich buns are dry or I’m getting fries that are burnt/nibbles of fries. Today was the LAST straw!!! I went to this location during lunch to pick up an order for myself and a co-worker…I walk down the mall to the food court for my mobile order pickup..I had to check my order twice because the wrong label was put on my food (my name was on someone else’s order), when I tell one of the associates she had an attitude as if I was bothering her when she was the one who I watched was handling the mobile pick ups. I leave with my food and noticed I was given the wrong drink, I walk back down and tell another associate (idk if she was a manager or not)… I tell her I was given the wrong drink (I was not rude at all) she proceeds to sweep the floor (looking the opposite direction trying to talk to me) and not even give me eye contact while I am telling her I got the wrong drink. I received no apology for the several inconveniences in that moment of me picking up a simple MOBILE ORDER ON THE CHIC FIL A APP. I ended up leaving with my correct mobile order after 20 mins of me waiting for them to correct my order with very nonchalant /dismissive attitudes. I given this location too many chances and it’s always a problem. I will no longer give my money to this chic Fil a location. I will just go the one outside on mall on harbison.
This is the WORST Chic Fil-A location I have EVER went to, from the customer service to the FOOD!!!! There have been several times where I had to walk back or double check my food bag to make sure I had the RIGHT order. I am a huge Chick Fil-A fanatic (Signature Member) and I have never had a problem with Chic Fil A as I’ve had with this one. The last couple times I have received my food either the tenders were burnt, sandwich buns are dry or I’m getting fries that are burnt/nibbles of fries. Today was the LAST straw!!! I went to this location during lunch to pick up an order for myself and a co-worker…I walk down the mall to the food court for my mobile order pickup..I had to check my order twice because the wrong label was put on my food (my name was on someone else’s order), when I tell one of the associates she had an attitude as if I was bothering her when she was the one who I watched was handling the mobile pick ups. I leave with my food and noticed I was given the wrong drink, I walk back down and tell another associate (idk if she was a manager or not)… I tell her I was given the wrong drink (I was not rude at all) she proceeds to sweep the floor (looking the opposite direction trying to talk to me) and not even give me eye contact while I am telling her I got the wrong drink. I received no apology for the several inconveniences in that moment of me picking up a simple MOBILE ORDER ON THE CHIC FIL A APP. I ended up leaving with my correct mobile order after 20 mins of me waiting for them to correct my order with very nonchalant /dismissive attitudes. I given this location too many chances and it’s always a problem. I will no longer give my money to this chic Fil a location. I will just go the one outside on mall on harbison.
I’m an insane chick-fil-a fan. If you are too… don’t go to this location. Slow. Didn’t have my order ready… looked like the ten people up front had no clue what to do nor cared - except the manager who was frantically running to get things done. All my fries were burnt in my order. Please fix this quick! Simply care and it will all come together quickly.
By far the worst experience I've had with chickfila, I paid $8 for a chicken sandwich with a bun so stale it tasted like it came from a dollar store weeks ago and my fries were only half filled and most of them were the small fry pieces from the bottom of the batch! I understand it was incredibly busy but I waited a really long time for my food, so long that people that ordered AFTER me got theirs first and I had to ASK FOR MINE. Come on chickfila you're better than this?
There food cost way too much for what you get and the food doesn't taste that good not lettuce or tomatoes no mayonnaise
Still good food but not work for service in the mall.
I had the worse customer service from Landin. He was rude and obnoxious. He did not greet me, did not hand me my receipt and when I started I am not used to receiving such service at Chic- fil -A he points at the script on the front of the register and mockingly says it's my pleasure. I will never go back to this restaurant again. The manager offered me a card I said no I didn't want anything free I wanted him coached so no one else experiences what I have.
Some of the staff are rude. The etiquette of a chick-fil- A attitude is gone on this location.
Food is good all tho I hate that they don't have the multi bagel sandwich anymore they were the best so that's the reason I'm giving them 4 stars.
Food is good all tho I hate that they don't have the multi bagel sandwich anymore they were the best so that's the reason I'm giving them 4 stars.