Honestly the food is ok. I some how ended up here with my mother on Mothers Day. It was a unfortunate experience because they basically had no staff. Nothing that had to be cooked on a grill was available ? my mother's wanted a burger and that wasn't possible. The bartender was great and it could of probably been a better experience but it was out of his control.
Went in for a nice Sunday lunch and encountered a manager who needed to take Customer Service 101. She made us stand and wait for service for 15 minutes. There were 14 tables open, cleaned and literally within 6 ft of those in a booth already seated. So, "why are we waiting to be seated"... answer... "we are short staffed" and what would that have to do with you at least seating us instead of us just standing here. Logically, I can understand being short staffed... However, I can't understand the seating. Then to add insult to injury, "I don't want you to wait when I seat you" so ... you'd rather us stand...?... totally an asinine answer!
Our server was amazing. Kind and precise. I wish I had more money to tip her even more..The food was delicious. I ordered wings of course. That was perfect teriyaki. I'm totes going again. There's not a single bad thing I have to say
Service was slow. Paid extra for carrots and celery and received these…. Wings were good which is why I’m giving two stars.
Awesome service our waitress was wonderful they were out of coke food was good and fresh though
Order no appetizers just wings a order of potato wedges, and fries. Got our potato wedges first, then had to wait another 10 minutes to get the rest of our food. Wings were good. The "large" fry was definitely not a large. Was there for approximately 2 hours and we were offered no refills. My daughter wanted the ice cream and it was about a 15 minute wait for that. Overall we will not be back.
I never rate no place a 5 stars but they deserve it. We entered got waited on the seated us gave us the menu came back three mins. after that took our drink order was at our table in 5 mins. Then we ordered our food was done right real warm and it tasted great. Manager that was there waited on us. I haven't got great service like this so I give them a 5 for being great for the service and food!! Keep up the great work. I went there Feb. 1 at 1221pm. Thank you all and will see ya again!!
Wings are good at a decent price. But the customer service has really gone downhill lately. They've gotten my order wrong almost every time I've gone here lately.But what's even worse is some of the employees complete apathy for doing their job. I had to talk to the to go order staff 6 different times before I finally got everything I ordered. The first guy didn't seem to care about my order at all, and claimed my order wasn't ready 30 minutes after it said it was ready online.
Online Buyer Beware. We ordered our dinner for pickup. When my husband picked up our order, he assumed it was all in the bag they gave him, so that was our error. When he got home, we were missing our order of pretzels and dips as well as two people's carrots and celery. Additionally, the fries were cold and soggy. When I called to report the issue, the first time the system hung up on me after about 15 minutes. The second time, someone answered but then put me on hold before I could respond. I was on hold for 25 minutes. The team member who finally answered acknowledged the missing piece of our order, put me on hold again to talk to a manager. They gave us a credit that we can redeem at a later time. I would have preferred my money back, but I guess it's something. Not leaving a pre-tip on an online order there in the future. They didn't earn it. Will change my review if I have a positive experience in the future, but this was not a positive experience.
Floor was not particularly clean. Area around cash register was not clean/wiped down. Waitress taking my order was great. (Sofia) 20-25 minute wait time for traditional wings, carrots&celery, and Chocolate cake. Went to bar for a refreshing adult beverage. 5 minutes for bar tender to even acknowledge me. Ordered drink. 12 minutes later still no drink as she confirmed my order. I canceled the order. Back to register. Received traditional wings which I thought had my celery and carrots with blue cheese inside. (It didn't when I opened it up back at the motel room) Additional wait for the Chocolate cake. Finally out the door after paying plus a 25% tip. Enjoyed delicious wings but no celery and carrots and also NO FORK for my cake. Very disappointed. Will just order wings from Papa John's next time. Shame on you Buffalo ? Wild Wings !!!