We just ordered at the drive thru. The man told us in the middle of our order to pull around, so we thought maybe he just couldn’t hear us. We wait forever. He finally comes to the window with an iced coffee (with 6 ice cubes lol) and we tell him we weren’t finished with our order. He lets out a deep breath and rolls his eyes as he walks away to make us another iced coffee. We try to thank him and he was completely rude in no response. Didn’t tell us our total, just took our card. We thanked him again before we left and he continued to not respond or care what kind of customer service he was giving.
Placed an online order for a quick pickup on my way to the airport. The lobby door was locked and the drive thru line was around the corner. After waiting 1/2 am hour I got out of my car and walked up to the drive up window to try and grab my order... But it wasn't even ready! Why is this location doing online orders if they just make you wait in a long drive thru line anyway? I had a plane to catch and had to leave without my order (but paid for online). Totally horrible experience.
i don't usually leave bad reviews bc i believe in second chances but i have given this duncan donuts many chances, the croissants taste like chemicals the outside of the coffee cups are always sticky and the coffee tastes like i could have made it myself and they always get my donuts wrong . today i ordered a dozen of donuts and i asked for 4 vanilla sprinkle donuts 4 jelly and 4 boston cream i received 3 sprinkle donuts 2 boston cream 3 jelly 2 glazed and 2 frosting filled and i'm upset bc i used to enjoy this duncan ☹️
Store is closed. Only drive thru is open
STORE IS CLOSED. DRIVE THRU ONLY
I asked for a caramel drink, they said they didnt have any and that we should get a cappuccino instead. I've had carmel drinks there so I dont know why they would change my order. It was all ice and foam. I rather go to Starbucks or Mcdonals.
honestly disappointing. I went in on a Saturday morning, the lady running the register was clearly new and she had limited help from the multiple people standing around. two of our three sandwiches were made wrong and the one we got remade was the only one that was hot. the other two were cold.they were slow but not understaffed by any means, which only made the experience worse.the back of counter area was also disgusting. the floor was filthy and the counters were somehow worse. it looked like a tornado had gone through. I was shocked my coffee cup came out clean.I would rather travel out of my way than go here again.
I came in today to get a medium ice coffee. There were 3 people in line. I ordered and went to the pickup side of the counter, the guy behind me ordered and got his donuts (I don’t care about that part because all the lady has to do was grab the donuts and for me she would have to walk away from the register to make my drink). Then, after his order the lady working (she was a short girl with short blonde hair) started to talk to the guy behind him about their house key, saying they loved her, and were kissing behind the little drink station. Then she made his drink. While I was standing at the counter waiting for mine to be made. There was another employee but he was working the drive through and did about 4 orders while she was talking to her boyfriend. Like seriously?
I had the best experience at this DD this morning! The woman working was so bright And friendly! I highly recommend this Dunkin' donuts
The drive through is very difficult to use when there is a line forming, and given that the dining room has been closed through the pandemic that has really lowered the quality of this Dunkin'. The staff often seem overwhelmed and I can't remember the last time they didn't tell me something I ordered wasn't available.