UPDATE. They sent me nice note along w gift card. I returned today but didn’t order steak. Food and service was good. Thank you.Treated myself for Mother’s Day. Very disappointed. Ordered steak medium-well to well. It arrived w blood all over plate & 3/4 pink center. Waitress took it back and had it cooked more. It was again returned with 1/2 pink inside. I showed waitress, she agreed. It was still medium. Wasted. I couldn’t even eat half of it.I didn’t complain to get a discount, but $7 off was a nice gesture.Point is, I would have much preferred my steak be cooked right, after the 2nd attempt. Especially at a steak house, and pay full price.
Went to local Longhorn for the 3rd time against my better judgement. First 2 times were disappointing as far as food quality goes. But a friend gave us a gift card, so we decided to go. Wife had chicken entree, and I had a ribeye steak. The steak was tough as shoe leather. It was cooked medium, not well done, and it was still tough. Also had a ton of seasoning on it, I guess to try to give it some flavor. I'm an old farm boy, and we raised our own beef and pork, and I know a good steak from a bad one. I highly doubt their meat is even "Choice" grade, much less "prime". It pales in comparison to T-Bonz in Augusta. This is the 3rd strike for Longhorn for me. No more steak. To be fair, the service was adequate, not great, but OK. Wife's chicken entree was good she said. Should've been great for the price....
Customer Service was great but the food was just OK. My daughter had to send her steak back because it was well done and she ordered medium. The medium was actually medium rare. Son in law had soggy asparagus. My shrimp was too greasy. However, we had a great waitress. I normally love Longhorn so I will chalk it up as a bad day. Therefore, I will definitely try them again in the future.
It had been awhile ( pre-pandemic)since I ate here & the last experience was quite unfavorable. With that said my hopes weren’t high. I must start with I love the atmosphere of Longhorns. The lighting is perfect & the horse and cowboy theme makes me breathe deep as I love them both. We were met by a hostess who probably wanted to be anywhere but there but quickly had a friendly encounter with Stephan our server. When I dine again here I absolutely will request Stephan. Serving is definitely his forte. We ordered the stuffed mushrooms- they were very good. I drank raspberry tea and enjoyed it but the flavor could have been stronger. My entree was the ribeye ordered very rare. It came expectably cooked & well seasoned. My baked potato suffered from a lack of cheese, bacon and green onions but the huge salad made up for it. Stephan commented that the salad was (over)huge but I’d rather have too much versus not enough. The in house blue cheese dressing was excellent. My dining companion had the crispy brussel sprouts and said they were fantastic. If I had to critique one thing it’d be the need for some cleaning. Shelves and surfaces had noticeable dust on them but overall I was pleased & will return. *I totally spaced on additional food photos ?♀️
Polite serving staff food was not up to the standards they have set in the past. Steak was cooked correctly temp wise but was pretty bland in the flavor. The salads were also not the best. As far as side my broccoli was cooked correctly but over seasoned. Overall was a decent dining experience
Had the best service ever this afternoon!!! Best service for any restaurant, hands down!! The servers name is Rhett!I have never had anyone be so attentive! It wasn't just at my table, he was like that with everyone!I wish we had more people in the world with his kindness and caring!Aiken, SC
We got there around 6 and we're seated immediately. Our server(Derrick) was hands down the best server we've ever had. The food was excellent. Steaks cooked perfectly and the salad tasted like it was picked that day from the garden. Overall experience was a 10 out of 10. Definitely recommend to everyone!!!!!
Would give this location 0 stars, but that isn't available. Called shortly after noon. Was told reservations were not available. Was also told there was seating for 9 at a single table. Arrived shortly after 6PM. Put our name on the list and were told that the wait would be 1.5 - 2 hours, but as soon as the large party already eating was done, their table would be cleared and we would be seated. That party left and we waited. 2 other large parties (party of 9 and party of 8) who both signed in after us were both seated before us. Upon asking front door staff why we had not yet been seated, we were told they could not answer that. Meanwhile, there is a large corner booth capable of seating 9 easily, was occupied by 2 and another large table capable of seating 9 or more sat uncleared for over 30 minutes. I will not be eating here again. I don't care if the food is amazing. This service is ridiculous. Come to find out over an hour into our wait that reservations are available and we were lied to.
I've eaten here 3 times in the last year. All 3 times the food was top notch. Only complaint I have is that a waitress spilt a full drink on me, wetting my entire back. I got an apology from the waitress but that was about it. Management never approached me and we paid full price plus tip for our meal. At least I didn't have to pay for the drink I ended up wearing.
Well what can I say, maybe it would have been good if the service had got the order in, instead I sat for 35min waiting for nothing. Waited another 20 min. Then wanted to be gracious and give me the family discount on a burnt steak. No silverware, no condiments. Also let me add, bread was so tough the steak knife didn't want to cut it, the butter was frozen and wouldn't spread on cold bread. Honey mustard salad dressing had a sour taste. And had a huge core in my salad. So again will not be back!