This place has gone to trash starting about a month ago. The new workers seem to be clueless on guaranteeing customer satisfaction & making sure they are all prepped & ready in time for more customers to come in. Their card machine was down which happens & understandable, then the receipt printer is broken & not working & the worker is fighting with it for 10 minutes trying to get it to work; other workers seen her struggling but offered no help. My grandmother asked a worker if he put sour cream on, & he said yes. But when we got home, no sour cream. These workers need to understand communication in their workplace & to apologize when customer satisfaction is not met. Worst experience ever here & it seems like they are not trained to well. I’ll be taking my business to the chipotle near Atwood ave, much better environment.
April 23, 2022. Haven’t been to a Chipotle in years and may not for a few more. Restaurant was dirty, wouldn’t eat in as all the tables and floors were dirty. Staff was swearing in the back and could be clearly heard. Not impressed with the salad I ordered. Very little lettuce and they didn’t have onions or fajita veggies to add to my salad. Oh and I passed on the guacamole as it was all brown and looked old yuck.
They need to train their employees properly . Almost every time I order from here my food is wrong
Hey want something a little on the spicy side? Something you probably haven't had before? Why not head on over to Chipotle, you'll love there Mexican fare! And it's alright, if you like it mild you can have it that way too. You can have UT either in a bowl,rapped in a taco or a burrito, pick your favorite meats and veggies. Always made fresh and delicious with some healthy on the side. There prices arnt too bad either, they really fill it up! Well I hope u take my advice and give it a try.
I ordered 3 chicken hard shell tacos for pick up and I come back to my desk at work to this ?. 2 out of 3 tacos were all crushed and falling apart. Oh and that big chunk of cheese smh. The staff at this store need to do better.
They have some really great options for plant-based preferences such as Softitas, Choriza and Veggie whether it's a bowl or a wrap. You can even double up on the plant-based protein for an additional charge. The guacamole is pretty good option to add to any of your meals. The staff there works very hard and are always efficient. They need to do more in keeping the place clean especially the sitting areas where you eat.
I ordered guacamole with my bowl and didn’t get any and the bag of chips had maybe like 20 chips in it. Waste of money. The only reason it’s not a 1 star is because it actually tastes decent.
Just got my food today I ordered a chicken burrito w/ sour cream and guac, and a carnitas quesadilla with beans and sour cream on the side.What I received 20 minutes after my to go order was supposed to be ready (6:20pm was my time I waited till about 6:36) was no guac or sour cream since they "ran out" and they just assumed I would deal with it since they handed me the order than when I stated I was missing the side of guac they told me they had none (at this time I didn't know about the sour cream since I ordered it on the burrito/the side of the quesadilla which is usually in the container the quesadilla is in).This is when I look over at the line and see they have a full thing of sour cream just waiting to be used. Embarrassingly poor communication but this is understandable even though they were out of items they offered on the app, and refused to give me sour cream for whatever reason. Then I get home and my carnitas quesadilla was actually 3 chicken tacos that were filled to the brim with white rice (which I didn't order) and only one of the tacos actually had any actual amount of chicken, the others had 1 or 2 pieces than cheese and rice, the burrito was fine but no sour cream of course.
My veggie bowl was pathetic! No guacamole skimpy with all other ingredients… It was over a 25 minute wait . The place was an unorganized zoo. Dirty etc… so disappointed! WASTE OF MONEY . You guys have gone way down hill.
Love chipotle. Been to chipotles in multiple states. This is the worst location I’ve ever experienced. They cannot get a delivery order right. Almost every order is wrong in some way. Wrong meat, wrong toppings, missing items. Please get it together over there!