I ordered an original non spicy fish sandwich and mac and cheese when I came home I got the spicy fish sandwich and mashed potatoes and I only live right around the corner from the Popeye's on Smith Street in Providence I went in because they got my order completely wrong they gave me the spicy fish sandwich and mashed potatoes and gravy oh, I spoke to the assistant manager who is on the counter told me that they don't carry non spicy fish sandwiches and she gave me quite an attitude she's a little short black girl and she had a manager shirt on give me attitude because her staff messed up my order and then she lied to me and told me that they don't have non spicy fish sandwiches I am going to contact corporate because the way that I was treated when I went back to return the food that I didn't order with my receipt and the attitude I received when I went there as a customer was intolerable I have been working for customer service for 25-30 years never would I ever treat my guests the way I was treated today at the Popeye's on Smith Street in Providence
We tried the Smith Street location for the first time. Plenty of parking, clean dining area. Clean & neat behind the counter, too. For some reason, they have had to cordon off a portion of their dining room to store boxes. Maybe not enough space out back?We arrived around 3pm and they were steady busy. Still, they managed to get everybody in & out in record time! Crazy Quick, Accurate Service. The manager jumped on register and she was very friendly and helpful. The crew people were smiling and cheerful.Our food was Hot, Correct and Delicious!Also, the prices were Very Reasonable.Much lower than the Turnpike or Truck Stop.*The only tough thing, about this location, is trying to leave. Streets are old & narrow and traffic is heavy.Without a doubt, this was our Best Popeye's Experience - Ever.
Unfortunately this is a sad excuse for a Popeyes I understand there’s a lot of young kids working and they work hard and I appreciate that but the manager with the blonde hair and tattoo on her forearm is incredibly rude and ignorant and shouldn’t be working with the public as long as she’s the face of this restaurant i would prefer eating from a dumpster and I’m sure I’m not the only one who feels this way because she certainly can’t be good for business and I’m referring to the Popeyes on smith st in providence and according to quite a few other reviews I’m definitely not the only one who feels this way this store is not worthy of the Popeyes franchise name and it’s also almost always filthy inside
My brother took me here as a surprise because I'm from outta state an didn't know they had any up here. Actually where I'm from, Popeye's was a go-to even though they were always crowded and the service was lackluster. But this place...was very clean, service was very welcoming n much appreciated and yeah, didn't take long for my order because the place wasn't crowded. My kinda spot.
What a great experience. Felt extremely welcome and prioritized as a customer. Place was super clean! You can tell this location has great management as they emphasize customer services and cleanliness.
I’ve been ordering from here since Covid put us all in a lockdown & after we were let back out into the society like some corporate animals, this has been my go to quick lunch spot. I work at the mall and the Popeyes there was a dumpster fire. This one though, actually mad nice.My order’s been messed up twice but I would literally tell the manager and she’d fix it. I think her name’s Afsheen. I don’t think the poor woman’s ever had a day off cause I see her there literally every time I go. And my butt loves Popeyes…I could definitely open my own store by now with the amount of money I’ve spent by now.Anyways, thank you guys for always feeding me!
My go to for fast food chicken when in the area ! Fast and delicious like always with great staff. Anytime there’s an issue which rarely happens the manager always makes sure I leave satisfied!
Their employees were very respectful and courteous.The manager assisted and replaced my order after a small misunderstanding. Amazing customer service my go to Popeyes in the area!
We’re in some pretty rough times right now. As a healthcare worker I always want something quick to eat, which is what I got at Popeyes!! The manager is always nice and willing to help with some mix ups (it happens yah know). I’ve seen how she interacts with her customers and myself as well and I’ll tell yah she is the chicken queen. Some boxes are around, but hey it’s hard to stock and get rid of things when you’re in a busy location. Love going back to see the Popeyes crew on Smith Street!!!
I have been going to this restaurant for a long time and I am with a youth organization and always bought from this restaurant for the kids, so I went there and paid 35 bucks for a meal and I opened it and that's the chicken I was given. The side dishes was so small, I never had a problem there but I will never be going to that restaurant again.