Not stratified with the Pizza Hut on Mount Rose, I put in an order online using their app and when i went to pick it up they were charging me a whole different price, i even showed them the app where the deal was only like $24 and they were trying to charge me a little over $37. Not only did they take $18 they tried to continue to tell me that i owed them money. I told them to just cancel it as i was going to Domino's instead and i wasn't old how i would get my refund.
So we ordered a pizza at 7 and later on we got a text saying it was out for delivery. Over an hour later nothing. So we call they said it was still at the store and no one has delivered yet. But we'll get it in 20 minutes. 9:47 rolls around and still nothing and they close in 10 minutes. So we call, the manager himself says he would hand deliver it himself in 30 minutes. It is currently pass 11 p.m. and we still don't have our food.I would understand more if the was on a weekend but it was a Wednesday
I order some pizza and got deliver to my house. I notice that it was wrong so I called them back and told them the problem. So they said they were going to reorder and deliver it asap. This was around 9:30pm last night and I'm writing this the next day and still didn't get my order. Good thing I got my money back but this been my second time this happen and going to be my last.
I’ve had bad experiences at restaurants but none this ridiculous to resolve or talk to someone in the store to fix this. Will encourage everyone to order elsewhere.
Best Pizza Hut around with out a doubt. The food is always hot and everything is always there. They go above and belong every time. The manager is also a different breed for sure because he really takes the job seriously. He is always pleasant to talk to and helped correct a cashiers mistake with ease. Highly recommend.
Our order was late. But it was hot and delicious. The manager was amazing. Will be ordering from them as often as possible
Customer service is a joke . Worse experience ever . You guys Cancel my order without telling me and here I was waiting for more then an hour to feed my family. Why would you offer a service and not honor it ??? The app never told me that my order was canceled!!!! I will never spend another dollar on anything that has to do with Pizza Hut and there services!!!
They were nice, they had food unlike the other Mount Rose Pizza hut. They also gave me candy canes. I just wish they had given me the right sodas.
I had a fairly large specialty order for carry-out that was quickly filled, and all of the pizzas were delicious.
I recommend that you tell customers you are using Door Dash for delivery instead of their own drivers. My order was never picked up supposedly. The store never bothered to call me and tell me. Absolutely the worst experience. I will not be ordering from your company again and I told my friends and family that you are using Door dash unbeknownst to customers.