This was most likely my last meal at Bob Evans. I'm never impressed with their food or their service. (My parents still like it, for some reason.) I was given the choice of grilled or fried chicken for my Wildfire Chicken Salad, so I chose grilled. After quite some time after ordering, the waitress breaks it to me that the grilled chicken is unavailable. Fine. I'll settle for grilled. When it finally comes out, there is no Wildfire sauce on my salad, only the Wildfire ranch dipping sauce. The sauce was delivered with my sandwich, which really needed the sauce as much as the salad because it was dry and lifeless. The Pepsi was just as lifeless. Our waitress was sweet, but obviously has not had quality training.
We were in York for a sports tournament. I needed to get my athlete fed quick. I was very surprised there was no wait at 10a on a Sunday. I told the server we were in a hurry. Food came out quick, and the server was responsive to our needs.We just got easy, simple breakfast items. Scrambled eggs, bacon, home fries, and a cup of their well known sausage gravy, with biscuits. Everything was good, no complaints.
The food just wasn’t very good in my personal opinion. I mean it definitely wasn’t bad or unedible or anything like that it just didn’t make me really want to finish my food. It was just 2 sunny side up eggs and bacon but it just wasn’t cooked the way I figured it would be. My fiancé ordered sweet tea to which they brought her plain tea with a sugar packet. So she explained that she wanted actual sweet tea and they told her that’s the only type of sweet tea they have. We had to just get her a water after that which was a little frustrating because it’s common sense to explain something like that in the beginning to customers. We sat for long periods of time without being waited on and I guess that’s because they had a lot of people eating but I felt like they had a lot of staff as well. Just wasn’t a good experience and we haven’t been back.
Customer service SUCKS! I waited here for 15 mins before someone even came to help. Order wasn’t even in the system ! If your black stay away!!! After waiting 15 more mins got in the car my drink was half emptied on the bag no condiments but ketchup and had nunthing to use it with. The 6 people at the front and not one has good customer service WASTE OF MONEY. No syrup , sweet tea was Unsweet. Drink spilled over in bag instead of them giving the drink in hand
Good service waitress was very friendly and our food was served very fast we don't wait too long and that's the best part
wait staff was excellent and the food good and warm.
You know what I love so much about this place I've never had a bad experience I always have good food if there's a problem the waiter or waitress takes care of me promptly and furthermore the food is always delicious as well as the prices manageable I wish I could be saying the same about IHOP but every time I have a bad experience now I don't know if it's because of the place in my area or if it's the chain in general but I would choose Bob Evans over IHOP for breakfast any day of the week. Once again Bob Evans five stars
Dining at Bob Evans in West York is always an enjoyable experience! Very friendly staff that will go above and beyond superior customer service, great food at reasonable prices, and a clean dining environment! ?
Took a little bit to get the food but was well worth the wait. I would rather wait a little bit longer than get terrible food or service. Both service and food was excellent. Can't say enough about the biscuits and gravy. It's hard to find good service these days and I appreciate it very much when you do get it.
I had a order out mean n I know they were busy but my food was not good, they even forgot my order till the pick up was there to get it.. . I had two of the same sides when I should of gotten 4 different ones. Like give me something else . N no gravy for my mash potatoes.. any time I have eaten there they were good. But watch the take out.