Honestly, don’t waste your time coming here. I have a lot of sympathy for places that are understaffed but the customer service is just plain awful. Every time I’ve placed an online order, they didn’t start making it until I already had shown up. What’s the point of ordering ahead? The employees sit in the corner on their phone with AirPods in and it’s extremely rude. I used to love this location and I don’t know what happened to the ownership, but it’s gone downhill. I would much rather go out of my way to another Dunkin than come here. I think a bad experience can be made up with good customer service, but you don’t even get that. Just lazy workers.
Very clean organized speedy and customer service oriented
Decent place to pop in and grab something simple but a bit overpriced on some items.
Always a go to, but Market St ran out of chocolate glazed munchkins this week...
Deducting a star cause it says they open at 6:00am on Sunday, but just drove past and it was closed at 6:15 ... I don't order any fancy coffees or breakfast sandwiches, just a regular coffee and donuts sometimes.Like most retail chains, service can be hit or miss but the staff is usually friendly. Doesn't stand out as some locations who have a higher standard of customer service (and I'm talking the minimum like "hello" and "thank you") but it's not bad either.Donuts are usually fresh and in stock and coffee is what you'd expect. Could get a little crowded but service is quick. I don't have 10 minutes to wait in the morning, so for me, getting my coffee quick is what's most important, and IMO this is the best location in West Chester.
The donuts wasn't as fresh as I thought it would be and it was early morning too..didn't feel welcomedNo one was friendly.It's like the guys that was there didn't want to be at work talking amongst each other and not paying the customers any mind.
Open time says 7am on Black Friday. Got there at 7:08. Lights were one. Woman inside. Doors were locked. No one was allowed in.
Good service...but no coffee rolls!
Stopped at the store today to purchase a coffee and donuts and it was hard to order there is four people behind the counter the gentleman taking my order I'm not sure I could hear me well because the rest of them were being very loud. One person behind the counter area I'm not even sure was an employee, he had no Dunkin' donuts shirt on he picked up a coffee was talking to the people behind the counter and then left. It took over 5 minutes to get a coffee made when there was only one other person in line in front of me, I think they were more interested in having a conversation than serving the customers in the store. As usual the coffee and donuts are okay.
Best service and quick.