I think I am done giving this place chances and it’s sad since I order almost weekly. I continuously put orders in online and it doesn’t seem to matter whether I’m in the drive through or go inside , but you might as well be invisible as a customer here. I place orders online because I want to get in and get out and not stand behind 23 people in line to just pick my online order up. There is usually only one of the two front registers working, and that’s after you stand there for 5-10 minutes without hearing “I will be right with you”. If you are one of the lucky ones, you might be acknowledged. There is a sign at the end of the counter for online order pick ups but I don’t know if that even applies or works really. It’s mostly who’s attention you can catch or who you can grab to just say I have 2 dilly bars or whatever in the freezer. It’s honestly a free for all on busy nights or especially on nights that sports teams of 15 or more stop in with no prior warning. There’s no open communication between the staff, you won’t hear someone calling out an order or letting anyone know what they are prepping, it just seems like a group of 8-10 high school age kids with the exception of a few of the workers. Each time I have been inside, it’s chaos. People are scrambling around and bumping into one another. No one seems to know who made what at times…. It’s just honestly a cluster. I have seen a couple people that appear to be upper management of some kind but they have their heads down and seem to be just as oblivious as everyone else. I even witnessed a shift lead take herself and a new hire off the front lines to restock materials before closing time instead of catering to a line inside or at the drive through. Yikes. There are a few rare exceptions of those that strive to try and make everyone happy and you can tell they are trying and rushing to make items and to do the job…. But unfortunately it just isn’t enough to carry the team.
I can't believe how bad the employees were tonight. Seriously..they were a bunch of immature kids. They were rolling their eyes at the customers, had the worst attitudes, and to top it off I pre ordered a cake online and came for it at the time in my email and it was not made. It wasn't even a special order. Just a simple ice cream cake. I asked the girl when it would be ready and she said I dunno, shrugged, dismissed me, and proceeded with the next customer. I then went to my car to call the store to speak to a manager and no one answered. Called again and spoke with the manager, told her about how rude her staff was and wanted my charge card refunded. I will never again set foot in this DQ or in that drive through ever again in my life. The kids were screaming how they couldn't take it anymore in front of a lobby full of customers. Do better! This is inexcusable
Ha could have gone to a nice place nice sit down restaurant for the price
Ordered door dash but have visited the establishment several times. Ice cream is great with a wide variety to choose from. The food isn't bad either.
Burgers a little dry...must have been left over from last night or left out too long. Usually this location is very good so this was an anomaly.
Worst experience with staff. Waiting at drive through to order no response. Drove around to drive through. They were hiding and got caught. A guy came to the window and said oh we just closed with a smirk on his face. I asked for the names of the employees so I could let management know. He went to the other people who were hiding in the corner. Girl came around a flipped us off. The supervisor then came to the window and was also unprofessional. Making excuses for the staff. Would not recommend this place. Will drive to racetrack road or wellsburg wv.
Here recently (past 6 month or so), every time I get something here the order is messed up. The final straw was when I ordered a blizzard cake and when I went to pick it up it wasn't made. This is the second time this year that they failed to have a cake ready for me when it was ordered well in advance. I have been a loyal customer of this DQ for at least 10 years, normally there at least 2 times a week, but they have lost me.
One of my favorite fast food chains in Washington, PA!!! Food through the drive thru is ALWAYS fast, hot and for a reasonable price! Can't do much better than that, especially through a drive thru restaurant IMO ???✌️?
Owners are top notch. Good food and ice cream is normally great.
Best milk shakes out of every where iv been...n they always are kind n friendly