Food is great that is for sure. The older delivery driver is ABSOLUTELY TERRIBLE. The absolute worst customer service. I stopped ordering from here for 5 month's due to my last interaction with the driver. He didn't even exit the car to hand me the food. He reached over to the passenger window. Each time he delivers he instantly says what about the tip. WITHOUT looking at the receipt or just being patient. I called and complained. But today the same thing happened. 5 month's apart and their driver is the worst and I absolutely regret tipping each time.
Called to place an order and it seemed like I was talking to an answering service. The woman did not understand where I was located and I’m in Drexelbrook. She was asking about a Texas location. I said I’ve ordered from them in the past and she said they’ve changed their system recently. Just seemed really off and didn’t end up placing the order because something was weird.
I had to eat my food with my hands no fork in the bag… but ask for an extra tip!
I don't understand this place, they have hired a third party to take all orders over the phone and they have messed my order up...I specifically said, I wanted chow main with no sugar, and to make it extra spicy and when I got home it was so sweet, I am going to throw it away... When I called the restaurant to tell them, a lady picked the phone up, and said it had no sugar and hung up the phone, not wanting to hear my side of the story... So ignorant and so rude.... How hard is it to cook without sugar, sugar will kill diabetics in the long run... But these people don't get it, what is it going to convince them to cook healthier for people with diabetes... The food was horrible.... Waste of my money, but am absolute gain for them...I guess it's easy to make money this way... Hope they enjoy their lives... Hope they never get diabetes. I wish their was a rating less than zero...I would give it less than that... Just saying and venting.
Does not deliver what you ask for. Management is non existent. I used to order from here every 2 weeks or so. Never again. Order from somewhere else if you want the correct order!
They are by far the best place in the area
Order food from this store almost 4 times a week for are lunch at work. One time and it was are last time they forgot one of the meals, ok no big deal we called and the lady said she will not bring it back out but she would give us a free meal for the next time, ok fine we called the next day to get the free meal after going back and forth with her to even get the meal she was acting like she didn’t remember what she said. After she finally remembered she was going to give us the meal free but wanted to charge us a $15 dollar deliver fee like what ??? Mind you it’s only 5 minutes away from are store and why should we have to pay for deliver when we paid for it the last time and why would we go get it if we paid deliver the last time. Long story short we didn’t get anything and lost us as a customers forever.
I was at my daughters and I said I could go for some Chinese food she ordered from dragon too I waited until I got home to eat my chicken and broccoli the rice was good the sauce was good the broccoli was good the chicken was questionable it had a funny texture to it it tasted fatty I did not eat the chicken at all I threw it out. I will never ever order from that place again
I ordered six previous times with no problem. Mind you I give a very good tip. All of a sudden a person I never spoke to told me I was too far away. I will never be calling again. I can always find a place that appreciates my business.
Was told they did not deliver to the address given when they have delivered over 10 times before. No worries found another spot that is better.