I do not like writing negative reviews, but I’m hoping they see this and it’ll help boost their customer service. Stood there waiting in front of the cash register for 20 minutes while nobody greeted me, helped me, or asked if I needed anything. Served 2 people in front of me and looked at me and walked away. The lady finally asked me what I wanted with no enthusiasm or smile. I asked for a white chocolate mocha, she asked if I meant a latte? Sure, I said. Coffee was lukewarm and no flavor whatsoever, sad to say it didn’t live up to its reputation. Honest opinion would be to help and encourage staff to work on customer service skills and be a little more excited to be helping people. I’m also from out of state and was excited to try this coffee shop.
We have been frequenting Zummo's for many years. This is the best cafe in Scranton. It is quaint, cozy, clean and has amazing options. The coffee is unique, the quiche and baked goods are always fresh and tasty and the seating is very comfortable. It is easy to find a spot to sit alone and study, enjoy time with a group of friends or have a one on one meeting. We highly recommend Zummo's. This is a hidden gem.
Love their match lavender latte! So good! And they serve yummy scones too. The cheddar quiche we had was heavenly. A must to visit! Highly recommended!
I had good experiences with zummos in the past and thought today wouldn't be any different but I was so wrong. I went into the cafe with my small dog fully intending on using their outdoor seating because I know there are no dogs allowed in the cafe. I went outside to see there was one seat and it was taken so I went to ask the cashier if there were any extra chairs and tables. She asked her manager and her manager scolded me telling me there was no dog's allowed and then without even addressing me told the cashier to go grab a to go box and kick me out of zummos. I have never been so disrespected and disregarded and will not be going back, super disappointed.
Great ambiance, great staff, an assortment of local artisan stuff available all around the store. Sandwiches are a little out of my price range but are clearly cooked with love
An (unhidden) gem within Dunmore, PA. This is our favorite coffee shop in the entire state. The variety of blends never disappoint, the wait is very good, and their specialities are superior with very few exceptions (i.e. lavender). As someone I know would, "it good."The entrance is three steps up into a blended community of locals and college students that know where the coffee is. With an open space concept and adequately placed seating arrangements, there's local art and local sweets placed throughout. The menu is great with the right amount of selection and excellent pricing. The staff are BUSY and they know their customers. They're professionals, efficient, and kind.Highly recommended to visit at least once! We're not even from here, but when we visit, we make it our business to stop by.
Very nice coffee shop and very friendly and nice lady who prepare the coffee. The place is quiet and charming. They have a great specialty coffee. The prices are very good.
Surprisingly big coffee shop, very comfortable, great decor, and the staff was very friendly. Wide range of great food on the menu and the coffee is great! Enjoy!
The fish was excellent and the out door seating was good choice . The service was great too.
Great place .chicken salad was awesome.super coffee .worth the trip