Everytime I come to this location they mess up my simple order. If you order any drink with an Espresso they will skimp you every single time bc they don't feel like waiting for the correct amount to come out of the machine. I asked for a double Espresso and they gave me a single. I call to rectify the issue and the lady that made my coffee just argued with me then just hung up on me without letting me speak to a supervisor. Rude staff terrible customer service. I won't come here again.
This drive thru is stealthy and fast?, unlike the dunkins in Wilkes Barre.(soz wb dd u slow)
Very slow service. Line wraps around the block at all times of the day. Employees tend to be rude as well
Better than star bucks!
I’ve been a regular here for a while now since it’s the closest to my house that has a drive-thru. Just about every time I come here, which has become less and less, there’s always something they can’t fulfill in my mobile order. I’ll get to the window and they say “sorry, but xyz isn’t available today.” So why is it an option on the app? Other locations if something is out of stock, the app will tell you when you try to check out. Just today I got to the window and the kid taking my order asked me what I got on my mobile order. Shouldn’t that be ready for me? Like it’s right there on the screen. The other people working there are always pretty nice, but the drinks will sometimes come out pretty lousy.They’re not always disappointing, but it seems like more often than not I’m leaving there frustrated. Most likely will be going to the Mulberry street location instead which isn’t much better most the time.
It's dunkin short of staf
Doughnuts and coffee. FromThe best place on earth! Need I say more? ??♂️??
I am a regular at this location and have been for about a year. Overall they are a pretty nice bunch of people who keep south Scranton fed. At times they are slow but usually this can be explained away by the big business they handle. I removed 2 stars from their rating for 2 different reasons.1) When ordering bagels they are burnt about 25% of the time. I have mentioned this to them and corporate but it has not improved. I now check them before I leave for burns.2) the pickup area is often full of items without a great system for “calling” people. Because of the public fears from COVID I do not want to touch others drinks or food but it is often the only way to find your own food.
People are always friendly and it's one of the nicer locations, but you can't tell when it's open and it closes so early.
Food was ice cold and took 20 minutes to get my food and drink