Estimated delivery time was an hour which was fine. It ended up taking almost 2 hours. The food was coldWhen weReceived it and when I called to let them know all they could say was I’m sorry. WillNot order again
HORRIBLE customer service. Rude, abusive, unprofessional owner. Yells and curses at customers. Treats customers like dirt. A person who is so disrespectful shouldn’t be dealing with the public.
This place is horrible. The food is mediocre at best. However it is the manager/owner who needs to be exposed. He is a surly, unfriendly, miserable person. He is not interested in customer service or being a good proprietor. He curses his consumers with foul language and an unpleasant demeanor. Customer satisfaction is not on his little brain. My brain knows I will never return and tell everyone I know about the negativity this establishment chooses to exhibit. Evidently a lot of people feel the same. This guy shouldn’t be working with the public. His pizza stinks and so does he. NEVER, EVER going back to this dump. UGH!!! Lots of other pizza places around with nice people to deal with.
Customers beware! This is a local pizzeria five minutes from where I live. I have had their pizza many times for all the years I’ve lived here. They advertise heavily through the mail with coupons and also have them at their register. One coupon on the flier, which never changes except for the design, reads $2 off any pizza. ANY PIZZA. No exclusions listed. Until today, I always used this on my small pizza. Today, I was told I couldn’t use it on the 10” pizza because it’s considered a kid’s pizza. I am not a kid and I don’t look like a kid and I didn’t order a kid’s pizza. I asked for the small. The girl asked her boss and he said no, not on a kid’s pizza. I told him I just asked for a small pizza and always use this and pointed to the box the pizza is in. It’s not my job to know that a small is not a kid’s or whatever the case may be. He maintained that this is a kid’s pizza and I couldn’t use it, even though it was always honored. I assume this is the friendly and solicitous owner. I said the coupon didn’t say any exclusions. When I told him that and I had been coming there for years, he said he “didn’t care what the coupon says” and I was making a “big deal” about it. I’m sorry, I just despise people who don’t honor their word, in this case YOUR COUPON and I also despise businesses who treat customers like dirt. I don’t care how good your food is. You treat customers with respect, not hostility. I told him to take his pizza and shove it and he lost me as a customer. He told me to f### off, which matched the rest of his demeanor. There’s another pizzeria two minutes away. Hope it was worth it to lose what would have been a lifelong customer. Just for kicks, I showed the other pizzeria the coupon and they agreed that it should have been honored. The woman there also told me that she hears stories with similar treatment about this establishment all time. I found my new pizzeria. I also have a story my friends and neighbors here will undoubtedly find interesting. A place that treats its customers with such disdain doesn’t deserve to be patronized or be in business.
Always great food! Looking for a caterer, give them a call. They do my company Chirstmas luncheon every year. When I take a survey for the next year Parma always comes out on top.Give them a try, you won't be disappointed.
Food was cold items were missing and employees don’t know what customer service even is. Save yourself time and go to any other pizza place in Pottstown
I came from Long Beach Island New Jerseyto rate the pizza and it got a 9.3! The pizza was amazing and the cheese Steak 9.3 also amazing! The customer service was very friendly and great!!!
They mess up my order and 2 hrs later i still haven't got my hoagie like really it takes that long to make a hoagie. This is Not customer satisfaction.
We order fries and a stromboli and the fries were so good but the stromboli took 1hour and 35 minutes to get and the staff nice but also rude at the same time
Very nice and friendly place to get pizza. The pickle pizza was amazing!!! We look forward to getting take out from there