Overall, we were pleased with our experience, especially the service at the Terrace Room. We were disappointed that the buffet provided on Fatherâs Day was not as extensive as the buffet that is served there on Motherâs Day.
Service was very slow in spite of it being a brunch buffet. It took a long time to get a coke and we had to ask several times for ketchup. Our waiter told us if we wanted custom omelets or eggs cooked to order (included with the buffet) to let him know and he would put in an order. My husband and father were able to order omelets but then our waiter was off to the races before even looking my way to place an order. The buffet itself was standard breakfast fair, scrambled eggs, potatoes, Belgian sugar waffles (the true star of the experience!), bacon (also really good for buffet bacon), sausage, oatmeal, fruit, yogurt, and bread items with a regular kitchen toaster. The pastries were a joke, there was one small tray, Iâve had better pastries at the Hampton Inn. If you are a guest in the hotel and the buffet is part of your room rate, then itâs perfectly serviceable. If youâre coming in off the street, itâs definitely not worth the price at $27/person. The hotel lobby and terrace room are beautiful, but the buffet didnât compare.
The Terrace Room has a stunning atmosphere. But the food and service do not quite match it - not yet. The best hotel breakfast in Pennsylvania is the Hotel Hershey's Circular. I would challenge the Omni William Penn management to eat there, then improve accordingly. They have the right space with the Terrace Room. The food and service just need to level up.
Extremely long wait for food!!! Our waitress was nice but forgetful. I asked for my salad dressing on the side, salad arrived with dressing dumped on itð we waited so long for our lunch I didnât have time to send it back to be remade. Overall not the best experience ð
Beautiful setting in a hotel that takes you back in time in a good way. Service and meals were top notch. My go to place for lunch with customers in Pittsburgh.
I almost think they made a mistake today. Mother’s Day brunch for four people (one teenager) was $310 with tip. Not a drop of alcohol. Won’t make this mistake again. Really ruined my long held good opinion of this beautiful place.Staff was friendly and the spread was very nice but …
We had a lovely Mother's Day brunch. The room is very beautiful and elegant. The service is wonderful. They definitely make you feel like a valued guest. The food was very good and varied (it was a buffet). There was definitely something for everyone. That said, it was a bit pricey.
Wonderful Mother’s Day brunch
The Terrace Room was the right choice. The food , service, atmosphere were excellent. We will definitely go back.
Delicious food and great service. The flavors of each dish, especially the lamb chops, were outstanding! The service is friendly, professional, and efficient. This is one awesome place that I give two thumbs up. The ambiance, excellent food and service! Top notch. We tried Octopus and Persimmon salad. Top notch.