We went to celebrate my daughters birthday. Told the hostess who blinked at me... band warming up and loud but we weren't seated there so it was fine. But we had the rudest server ever. Never looked at us, never even said hello. I was a waitress for many years and have much empathy for how stressful the job can be. But good grief. Rather than ask if we wanted more water she tossed a pitcher of water down as she walked by us. Never asked us how our food was and never smiled. Not one freaking time! The meal was over and we sat there for about 20 min. My 6 and 8 year old were antsy. We obviously weren't going to stay for desert because this woman was anything but kind nor attentive. After 20 min I took the kids outside to look at the fountain. Another 10 min later and the bus boy started to clear the table. My husband asked him for the check. 3 min later she comes by and just tossed the book at my husband. I had come in with the girls and now we are waiting for her to come back. Eventually my husband went to the bar to pay. The food was okay, but it's a kitschy place that we thought would be fun to celebrate my daughters birthday. Such a failure of an evening meal but we stopped for ice cream on the way home. The 16 year old kid at the ice cream shop that was packed still had the sense to smile, tell my kid happy birthday and gave her some extra sprinkles. This was an epic failure by Hard Rock Cafe. Unacceptable.
Our waiter was very nice and helpful however I feel the whole experience was ruined by hostess Kelsey. Upon arrival we were informed out party was already seated - obviously not because we are all standing there waiting. She then tries to place 7 people in a 5 person booth and gets an extreme attitude when we say we arenât all going to fit. She was also very rude to her other co workers and I feel itâs very poor customer service.
Service was very efficient and food was out very quick
Very lack-lusterâ¦.first time for our kids - they werenât quite sure what all the hype was about!
Our food selections were delicious: Barbecue Bacon Burger and Southwest Chicken Bowl. We didn't check the cost before attending, so the outings was a bit more expensive than we expected. However, with the overall rise in inflation, the cost was probably typical. At any rate, we recommend the food at Hard Rock!
The food was not what I expected from a hard rock. They were limited on what they had for Vegan choices / my kiddo has a milk and dairy allergy so it was hard to get her something she would enjoy. We got a burger and she did not like it at all ... so may not be a kid friendly choice.
Price for food versus the quality (mainly the vegetable fajitas) was not good. Really should look into more substantial vegetarian options. I also paid $21 for 5 perogis. Just too much money for the amount and quality
My wife and I have visited 18 Hard Rockâs all around the world. We like collecting glasses and T-Shirts from the sites we visit. We have spent thousands of dollars in our pursuit of our little obsession. The Pittsburgh is the closes Hard Rock to our home and the most underwhelming of all sites visited. The facility is great, positioned right on the water with a beautiful view of downtown Pittsburgh. However, the serving staff is inattentive and uncaring. I felt like our server expected us to be happy with any little attention we received. Oh yeah, she didnât even credit our rewards points to our visit. We spent around $200.00 on this visit. Given the opportunity to visit this Hard Rock again, Iâll pass. Very Disgruntled Loyal Customer
Was expecting more. Expensive and they sat us down next to a wall in a corner and forgot about us.
The food is pretty good and being able to have dinner while seeing a show is definitely a nice experience. My daughter really enjoyed watching Queen Flash performance all the old Queen hits