So Today I made a purchase here.The services usually is always good.But,today it was horrible.When paying for my purchase I handed the lady my money in her hand.She sits my change on the counter.If you don’t want to hand people their change properly wear gloves?
Not one employee had a mask on. Philadelphia has a mask mandate. This is a total lack of respect for the customers.
Some times the pretzel r cold
Best pretzels.
My rivets were soft with enough salt with a mango slushy, delish?
My son loves the pretzel dogs
I went to the Chinese restaurant next door
Good, reasonably priced fare; friendly staff. Pretty much immediate service!
Not only are the pretzels amazing, but the staff and owners are phenomenal. I locked my keys inside my car along with my phone this morning. Madelyn was SO KIND to help me every step of the way until my provider could get there to unlock my car. I feel so so blessed. I will AWAYS go back here. Thank you again
Horrible !!!! I ordered a letters and graduation caps on Friday for Sunday pick up. When ordering the kids working in there we’re confused on the price I asked them to get the manger so I can be charged correctly I highly doubt a graduation cap made of pretzels was a dollar the OWNER himself came over and corrected the price and assured me himself it would be made since he makes him. He joked and said now I gotta make sure I got the guy to come in to make them on Sunday which was him had no idea he was serious. Here we are Sunday 8 am I get a phone call from the pretzel factory informing me my pretzels can’t be made today because the person didn’t come in and she just hangs up. I go to the factory the manger/supervisor on duty says he doesn’t make letters or caps don’t know why the owner took the order since he’s the only one that does them and he ain’t coming in. I suggest calling to see if he plans on coming in later since I had a later pick up time? He says I’m not calling him right now maybe after 9 am and he still probably not going to make them because he ain’t coming in and the dough has to rise! Like what ! I can’t believe this horrendous and unprofessional this place is poor customer service completely.