I've lost faith in KFC, The lobby is never open at all 3 locations in Lancaster, PA, They constantly run out of chicken and don't cook any until it's all gone I have to wait 15 minutes for them to cook some or take what they got which is extra Krispy because cook too much of it and nobody wants it, The chicken is often very greasy And it's gotten way too expensive
Just got bucket of chicken and happy this location doesn't try to talk you out of it.
Sat for 15 min waiting in drive thru for our turn. Arrived at to order, nobody asked for our order, waited and waited and waited. Still nobody. Drove to pickup window. was told we had to go back around to place order, because we never responded to them. No, we don't have to because now you don't get our business.
Make sure to grab a receipt because they will screw your order up. It's repetitive at this spot.
We ordered three classic sandwiches and a fry for dinner. The cashier missed entering the fry, even though she repeated it to us on the speaker. At the window, we asked for ketchup, and she gave us butter packets. When we bit into the sandwiches, we knew we couldn't eat them. They were lukewarm, and the batter was very moist and sweaty, almost an uncooked texture. The fries were cold and drenched in oil. We returned to the window and asked very nicely if we could have fresh sandwiches and fries. I told the cashier we would just keep my daughter's, since she was munching away happily on it, meaning I would save the restaurant from having to replace that one. The cashier snarled, "Well, you can't keep the food!"The manager came to the window and spoke rudely to us, trying to defend the state of her food. I told her I've had many KFC sandwiches (including good ones, from that very store!) and they are usually hot and crispy. "Well, this is how we always make them at this store," she argued blankly. Through the window we watched her turn and walk over to the warmer, grab more pre-wrapped sandwiches, and drop them into the bag. She returned the original fries to us, an flat expression on her face. "Here," she said, "these are fresh."The second set of sandwiches was no better, of course. (They had come from the same place! LOL)Even more than the gross sandwiches and the loss of money, the thing that bothered me the most was the complete indifference towards us as customers and towards the quality of their food and service.I do not recommend this location. Take your business to a place where the manager and employees take pride in what they do.
DoorDash picked my order up and they didn’t give them my drink!!!! Then when u call it’s busy for hrs!!! Guess my friend was right that worked there, they take the phone and lay it on the desk during dinner!!!! Last time ever ordering from them again!!!
The worst ever didn’t get nothing right I ordered and I can’t even call to talk to a manager or anything!!!! I will never go back AGAIN!!
Made online order and everything great! Very friendly people work there
Some one needs to check QC I have order the 8 pice meals the last 3 weekend. All have had problem first one dark meat only next week only got 7 meat. Last week there was no coleslaw dressing in the mix. Tasted bad WHAT is wrong.I will try the other KFC today. Please check on this I am sure I am not the only one with problems with there orders. I know times are hard and I am glad to order any take out. But what's going on with you all? Thanks
Chicken was terrible. Not what we ordered