I'm still not sure what the allure with this franchise stems from because prices for food presented doesn't add up for me.They your it's clean, basic food but everyone I ordered a soup and sandwich, the meager portion vs price us off and so, to neet acfruebd for coffee or stop to grab a trwat with the cold brew unsweetened tea is all it takes anymore.For the month of March, 2022, the company emailed me that a free bagel each day and with gas prices, it's few and far between visits. Just the other day, IZZY helped me with replacing a bagel because drive thru clerk toasted my TO-GO blueberry bagel and til I arrived home, it was rock hard. Thanks, IZZY!
Recently moved to the area. I am always amazed at how efficient everyone is behind the counter: there’s not a lot of space, and everyone is bustling about pulling together customer orders: no wasted movements. Despite how busy they are, there’s always a “Thank you, hon!” and a smile when I pick up my food. I’ve brought in my puppy a few times and the staff always gives her a treat. Just seems like a well-oiled machine there. People who care about doing a good job and are kind.
I don't have very high standards when it comes to fast food. It serves it's purpose and frankly the staff are often underpaid. As long as everything is clean, the food isn't off of what would be normal for this restaurant, service is fine, and there aren't weird fees that generally guarantees 5 stars from me.When I went inside there wasn't anyone at the counter. Not a huge deal, I just used the kiosk. I ordered food for dine in, took my "buzzer pad", and sat at a small table to read while waiting. 20 minutes pass and my number didn't go off. This was strange because I didn't get anything extraordinary. I checked the pickup counter and my order was packaged "to go".I asked some quick questions (is this everything, can I get a tray) which I got very brief responses to. Despite being assured everything was there, my drink was not given to me. I also noticed that they defaulted my side to the baguette since I was not given a choice.The food was probably fine when it was fresh (20 minutes ago), but the bread for my sandwich was stiff and the cheese was firmly stuck to my wrapper. I suppose I should've checked earlier, but honestly that's the point of the buzzer. My soup was luckily still pretty warm, but overall the experience was very lacking.
Regina is super friendly, helpful and thoughtful. She helped me to order a family dinner for four in a timely way with the most saving. She is so knowledgeable for what she is doing.
Do not go through the drive-thru line. It takes 45 minutes for only 3 cars in front of me. Would give it 0 stars.
This place is a joke! No need to use all that plastic! Wii never visit again! Waste waste waste! Order was wrong
Consistently terrible service for rapid pick-up. Always 10-15 minutes later than requested pickup time, frozen drinks are melted and warm, and sandwiches are carelessly thrown together. Tried to overlooked it the first couple times..
Online order was perfect ! I was presently surprised when I unpacked my bagel pack order . Bagels were packed beautifully, Everything bagels were separated with brown paper from other flavors. Sliced perfectly. Thank you for great service!
I’m willing to give most restaurants the benefit of the doubt, but this place consistently falls short. I love Panera, but this location will undoubtedly make an error on your order…Every. Single. Time. Most recently my chicken was not included with my salad and my croutons were missing from my soup. My wife and I joke about what will be wrong each time we order. Oftentimes, my sandwiches are falling apart when I unwrap, items are missing from the order, or things are just plain wrong. I will continue ordering because it is quick, healthy takeout, but c’mon guys, you can do better. For such a busy location I would expect better quality control. Please fix your issues so I can patronize your business without regret!
Super disappointed. We called ahead of time to make sure the dining room was open. Voicemail said it was open, but when we got there the dining room is closed.We decided to go through the drive thru, but our food was subpar. My Mac and cheese had cold spots *and* plastic. My BBQ chicken sandwich was mostly BBQ and bread.I get that things are hard right now. I don't mind the dining room closed, but I do mind plastic.Edit: I was able to email with Panera customer service about this incident. They were so prompt in apologizing and credited My Panera account with a free pick 2 *and* a $10 coupon. Honestly, I was ready to give up on Panera, but I'm definitely willing to try again.