Good food , but someone needs to over look the sandwich’s going out . Chicken sandwich’s little lettuce and the whoppers been really poor looking when you open the wrapper . Skinny as a cheese burger. Barely any lettuce , onions and once a while only one tomato instead of a couple . Pretty much just thrown together . Good service at the window and fry’s are always fresh . Just the sandwich’s need attention
I ordered two items and was told there would be a few minute wait. I sat in the parking lot for over thirty minutes and the employees never brought me my order. They walked out with the wrong order on multiple occasions and walked back in, and then stopped coming back out altogether. Do not go out this place, you cannot even expect to be served with food after you pay
Had placed an order via the movile app around 8:15 pm and arrived at the location shortly thereafter. Pulled up to the drive thru speaker and gave them my name for my mobile order. At first I was told they could not find my name, so I gave them my last name thinking maybe it was under that. I was told "Yeahhhhh it's gonna be a while. If you pull around and park someone will bring it out to you." Alright, okay with me, no problem, these things happen. I am the last person to not be understanding. I go to park and sit. 10 minutes pass.. 15... 30... 40 minutes. Nothing. I was trying to be understanding thinking maybe since it was end of day they were having less staff and maybe having issues with some appliances, so I tried to give them time. At that point it was 9pm, which is when they are set to close according to Google and the mobile app. Saw a few cars pulling up and placing their orders via the drive thru though so I pulled back up as well and asked them about my order status. That is when I was informed that they did not have my order in their system at all. I told them I had previously given them my name and was told I was going to get my order brought to my car. Told them I have a receipt via app, via email, as well as the charge having already come out of my bank account. (Now, this was only 2 whopper meals and 2 small sides, nothing huge or extraordinary). After telling the speaker about my receipts I was met by silence, literally no response, as if he just didn't know what to say or do. I asked if it would be easier if I pulled up to the window to show them my receipt on my phone and was just told "Yeaaaah..." So I did. I showed the teller my screen and was again met by silence and he just walked away without a word to me to get someone else - I am guessing the manager. Explained my problem to the new person again and showed him my receipt, and was then yet again told that they never received my order. Was asked if I ordered at the right Burger King. I showed him that the address was literally on the receipt. Was told "Well, we are not affiliated with the app. There is nothing we can do." And was advised to call customer service to get a refund. No apologies for making me wait, nothing. They said they couldn't get me any food. (Now be aware, it WAS after 9pm but they were still serving orders to other drive thru customers.) They literally seemed like they could not care less. Now, noted, by that point it was so late I was incredibly hungry and all other restaurants were closed already as well. I was not once told sorry for them literally letting me sit in their parking lot for 40 long minutes without ANY sort of communication or update. If they didn't have my order in the first place, why tell me to park? Staff did not seem to care in the slightest and just seemed nonchalant about the whole thing. They made me feel like my problem just downright did not matter and they just wanted to get me to leave. I was incredibly fed up when I left. I am the last person to leave a bad review or get this upset over customer service issues. We are all human and I try to be as understanding and kind as I can. But this was nothing short of rude. Customer service was downright awful and I am sorry but I will not be returning to this location.PS: I have ordered from other locations where staff was plenty friendly and helpful and willing to solve any issues.PPS: Online customer service issued me a refund immediately and apologized, so I do not want to make this look bad for Burger King at all. This is merely about this very location.
As I write this I'm sitting in a parking spot outside of this Burger King. I placed an order online, paid for it online, and went to the drive-thru as directed. At first they told me I was at the wrong Burger King. I insisted this was the correct one as I saw the address on the app, to which he went to get his manager... And then somehow my order showed up. Fine not a problem. I pull around And they try to hand me somebody else's order. I stopped them and tell them who I am... They talk amongst themselves and try to figure out what to do and finally figure it out. They give me my drinks and then ask me to go sit in a parking spot. Ok, not a fan of pulling around as it was not a big or complex order ( 2 meals, both the same: original chicken sandwich and small fries ). I've been sitting here for 15 minutes... And still have not received my order. I'm going to go ahead and post this before I get the food so maybe it'll be great... And maybe it'll be worth waiting for... But I seriously doubt it. Very disappointing experience. Staff was very poorly trained. One star.
I ordered Chick fry meal, with a hershey pie. Fries are cold, 40+ min old chicken fries and i work at the opposite bk and ik what they taste like.
I visited this location on 3/20 at 9 a.m and again on 3/21 at 8:30 a.m. On both days no one answered the intercom and no one was at the window. According to hours posted they were open for business however no one was available to take our order. I contacted customer service to make them aware.
Deff loved that there fries where nice and hot plus they have a great customer service crew
Order was mostly correct. No salad dressing with side salad or fork...drink was ordered without ice... received with ice.
This place is getting worse. I go at least 2 to 3 times a week for husbands lunches. Never fails everytime I go I gotta return the food because it's not what I or were. We will take our money somewhere else. Manager was rude and didn't wanna correct the matter even with my receipt
Floors are sticky. And overall kinda dirty. Staff was friendly. Was very cold in the dining area. Soda machine was broke and sprayed all over my daughter. No compensation or anything was offered not even napkins when I told them....