Terrible service. The employee at the front clearly did not own up to her own mistakes. Our meal showed "ready" and there was only one meal finished waiting. When we showed our receipt, this female employee refused to read it and gave us the wrong meal, while still preparing it. Even when someone else came in to claim that meal, which was theirs, the employee still would not let us get our meal. She then badgered her boss instead to come out, who right away gave us the correct meal that had been just sitting there. With all her attitude, terrible service. This is my first time writing a negative review because this service is so bad.
Usually this Wendy’s is slow but not bad. Today we walked in and there was an employee sitting on the counter, texting, eating nuggets. Turned around, saw us and continued eating. Waited for another person to come out and helped us. The other employee continued doing whatever they were doing the whole time. Tables were dirty, Floors noticeably sticky, and all the condiment dispensers were empty. Food was good though!
I waited in line for 20 minutes at this location to order a chicken sandwich. I was told what I wanted wasn’t available any longer so I ended up getting the 4 for $4. I got a chicken sandwich and asked for cheese too. I got home, opened it up, I get a chicken sandwich that has a drop of mayo, a half piece of chicken and rotten pieces of lettuce! They pile lettuce on so it makes it look like they gave you everything! They need better management to make sure the employees check the food before they send it out before someone gets freaking sick. Unbelievable, I’ll never come to this Wendy’s again.
Absolutely atrocious experience at the Tilghman square Wendy’s. The employee Mike was helping me at the drive through tonight and struggled to take my basic order. He then proceeded to say “cancel it” when I got to the window, swiped my card for the wrong amount, refused to refund it, and got the entire order wrong. I have never been so disrespected, and with no reason presented. I sincerely hope they remove toxic employees that take out there own insecurities on their customers.
So where do I start. I was the only one in the drive thru and was told to wait 5 mins before I could even order. I placed my order and asked for a sprite with my meal. As I grab the food and soda I notice the soda is dark. I say I asked for a sprite and get told no you didn't just to have the window closed on me and the person walked away. Also the burger was rubbery like a flipflop and the fries were chrispy and good till I found a hair in them.... So long story short avoid this location and go to burger King or McDonald's.
Dont go to this place if you want fast food. You are better off going next door to Red Robin and pay the same amount for a better burger and have it in the same amount of time. Waited 30 min in a drive thru line to get told that its cash only. Go somewhere else not worth the hastle.
I love wendys cheese burgers and fries, but the buger was on the grill way too long. I should have taken it back but didn't. I remember when the patties would hang outside the bun. Now they are so small,it's really pathetic.
Asked for a plain burger with only bacon and ketchup they put cheese I told them again in cheese and ketchup they rudely said to next time just tell them no cheese then continues to slam the window in my face I asked for extra salt on my fries and they just threw salt packets all in the bag would never go back again
I always loved Wendy's, but lately the wait at dinner time is inexcusable, and they've gotten my order very wrong the last two days times I went. Never waiting in that line again!
The wait time is long, but understandable bc of staff shortages. Food was fresh, but the attitude of the young woman taking orders left alot to be desired