Paid $25.00 the smallest, dry, old ice cream cake! Never again
Been trying to order an ice cream cake online for months and the website doesn't allow ordering at the Bethlehem location. No cakes are available. I contacted corporate who told me each store is individually owned so I need to contact the store. Defeats the whole purpose of online ordering if I have to call. Guess I'm ordering online at Carvel. Such a shame that something so easy is so hard.
Very inconsistent. It's the young people there that know how to make the drinks correctly and follow directions. I ordered a jamoca milkshake that tasted like it had alcohol in it. I also ordered a frozen cappuccino that had whole oreos in it instead of blended. They sometimes mix the jamoca almond with the jamoca. God forbid you have an allergy. Disappointing.
Very inconsistent. It's the young people there that know how to make the drinks correctly and follow directions. I ordered a jamoca milkshake that tasted like it had alcohol in it. I also ordered a frozen cappuccino that had whole oreos in it instead of blended. They sometimes mix the jamoca almond with the jamoca. God forbid you have an allergy. Disappointing.
Very inefficient drive through. Waited far too long. Ordering was slow and had to relay the order several times. Paid for the two sundaes and come to find out they overcharged as well. Won't be returning.
I sat in line for 15 mins (in the drive through) to end up, getting to the window and the workers saying there is not ice cream or cones?! This is unacceptable to be a Baskin Robbins (ice cream shop) and not have ice cream!
Bad service
I was a big fan of Baskin way back in the day . In honor of the good ol days i took my daugther in the other day to this Catasaqua rd location and what a dissapointment Starting with the service i mean me and my daughter were the only ones at the establishment and i count 2 cars at the drive thru . Took like 11 minutes to one of this chicks to say hello socond to that she didnt know the ice creams at all we were pointing at it and she still try to serve us something else no joke this joints dont know what theyr doing anymore they just trying to sell coffee and thats it Quit the ice cream bussines if u dont care anymore please. Also ask her about pralines and cream and she look at me like i have two heads really
The worst customer service I have ever dealt with out of any Baskin Robbins nearby. As a DoorDash driver we are obligated to walk inside and manually place orders no different from any other customer walking in. This restuarant and it's staff seem to despise us drivers and therefore come up with any reason to dismiss, push aside or flat out deny service. They will spout out reasons why certain items cannot be prepared for delivery due to the nature of the item or will complain that they have far too many drive thru customers and not enough staff. I understand those circumstances but at the end of the day it is not my problem nor is it the customer's problem. I am delivering to your customer. Baskin Robbins customer. Therefore you are going against the agreement in place with Doordash to provide service to those people. Here is a solution. TAKE YOUR MENU AND YOUR SERVICES OFF OF DOORDASH. IF YOUR STAFF HAS AN ISSUE WITH PROVIDING SERVICE TO US DRIVERS THEN THERE IS NO REASON YOU SHOULD BE OFFERING SERVICE TO DOORDASH'S USERBASE. All of the staff is rude, lazy, incompetent and lack basic customer service ettiquite.
Definitely worth going back to. It has a good feel to it.