We ate here because we saw the commercial on tv. It supports first responders, founded by fire fighters and sends a portion of proceeds to them and other first responders. Sandwhich was good, my husband had the brisket bbq sandwhich and I had the turkey bacon ranch. It was good, but not great. I ate the whole thing. But it was similar in my opinion to togos turkey bacon ranch but with a little less flavor. They dont have guacamole either which was a bummer. Wait time seemed very long for a simple sandwhich. It was nothing special. But it does support a good cause.
Restaurant was absolutely filthy. I looked behind where they were making my sandwich, I regretted that I had already paid. I would have turned around and left otherwise.The employees had no motivation and moved at a snail's pace. I waited over 20 minutes for a sandwich that cost $14. Never again.
Ordered 3 sandwiches, with very few substitutions, online @ 6:24pm. Website stated a pickup time of 6:40pm. Arrived at 6:40pm to pick up sandwiches to 3 people working, but no sandwiches made. Was told it would be another 10-15 mins. OK, I can deal with that, sometimes you get busy and I understand. A dozen high school kids come in just before 7 and all place orders. At 7:00pm, 20 mins after I was told 10-15 mins, sandwiches are still not ready. Ask for an ETA as I'm getting a bit frustrated at this point, and am told 5-10 more minutes. Multiple delivery drivers arrive during my time there, and are all told 10-15 more minutes, which is far from the kind of wait I have been experiencing. While I continue to wait, 3 of the high school kids receive their sandwiches, which were ordered quite literally 40 mins after I placed my order online. At this point I am furious that I have had to wait nearly an hour from when I ordered online for 3 sandwiches, and 40 mins of that was waiting in store from the time my order was supposed to be ready. By 7:23pm, I finally received 3 sandwiches, 59 minutes after I received my order confirmation. One of the sandwiches was completely soggy by the time I got back home, less than 5 minutes away.This is wholly unacceptable.First off, give the employees the option to adjust online pickup order times so that they aren't overwhelmed when they get busy, and if they already have that option, then train the employees to actually use the function.Second, prioritize appropriately. Regardless of how the order was placed, the time stamp should be the priority. First order up, first order out. It's a sandwich shop, there isn't a tremendous difference in assembly times from sandwich to sandwich being that they are primarily "hot", and the cold sandwiches should take even less time than that.Third, train your employees to work the assembly line as a team, especially during the busy times. It is very inefficient to have all three of those employees running circles around each other when the whole operation could be streamlined significantly. While I was there I witnessed all three employees working on a single, separate order ticket. It would make considerably more sense to split the work load for each sandwich, which would also keep you on point with complaint 2 and sticking to order times as the priority. Of 3 employees, One person for register, bread, and condiments; one for meats and veggies, and one for steaming, wrapping and packaging.And lastly, if you are running behind, give appropriate delay times. Don't tell people 10-15 mins when it's going to be 40. If I would have known the wait was going to be that excessive, I could have gotten other things done and come back, instead of waiting in increments of 10-20 mins.To be clear, a majority of this is not a complaint against the employees. This is mostly due to poor leadership and management. They were clearly completely overwhelmed and poorly trained in how to deal with a workload of that magnitude. Properly trained employees should be able to handle even the busy times without major problems and only a slight increase in wait times, not hour long wait times as they would have been trained how to come together and work as a team when necessary to tackle the heavy workload times.
I have always liked Firehouse Subs. Thier sandwiches are quite good for a franchise. But my recent experiences of ordering online has been less than acceptable. My previous order online left out one of our sandwiches. Today, I order a grilled chicken salad which was suppose to have grilled chicken and salami. I added ham and olives to make it superior, and all I got was the ham! No chicken, no salami, no olives, just a basic salad. I tried to call and they wouldn't answer. After half an hour of calling, I finely got the night manager. He was very appoligetic and tried to explain that thier end of the app order was incomplete and hard to interpret. I find that hard to believe when the receipt I got with the order had everything spelled out on it. Regardless, he offered me a free sandwich if I'd stop by. I don't plan on it, nor do I plan to use the app againg for a long time. Maybe it's just my experience. Hope yours is better.
I tried the pastromi/corned beef and it was crazy good.. Well prepared. Bigger and Better than any Subway I've gotten. I think cheaper too. Place was rockin and service was still on Point.. Awsome attitudes, quick service... goin back today for a repeat..lol..
58 minutes to make 3 sandwiches. People ordered after us and received there’s first.
Bought the turkey/ham, or hook & ladder sub (5stars), husband got the corned beef brisket & pastrami, or New York Steamer sub, (he gave 5stars), we tried the mac & cheese (5stars), chili (husband gave 5stars) and potato soup the only two star thing on the menu. But what really blew me away was the phenomenal service. My husband eats here regularly and this was my first time. The gentleman behind the counter, who my husband said is there every time he's been, just went above and beyond in every respect to make sure everything was perfect. Truly the best service I've ever seen from a chain. I also love that they give proceeds to the local fire & ems. I'll definitely be returning and trying more menu items in the very near future.
The young lady at the counter was awesome we had never been there before she explained everything and set the tone for the whole visit the food came out quick and was great
I am a business owner and have been in customer service for 30 years. Richard, the GM, took the time to help my son figure out how to use the Coca Cola Freestyle and was very frank about the wait, due to the lunch crowd. I have had these sandwiches twice and liked them. But the customer service is what sets this place apart.
Donate to a great cause.A portion of every order placed at firehouse subs, goes to help buy equipment for first responders.The veggie sub is also fresh and prepared as you wait. Sandwiches are smaller which makes the prices a bit more than competition. Still worth it. Great tasting fresh subsIf you found this review to be helpful please like it.????????