I have removed my original 1 star review and replaced it with the following:I have been going to Thai Orchid for years and have found it so I be consistent and always good. A few days ago I was at an emergency vet clinic in the parking lot waiting for hours. I was very hungry and I was unable to leave so I ordered delivery. When I got the food I had nothing to eat it with (despite requesting utensils)and my hands were not clean enough to eat with. I gave Thai Orchid a call right away and I was told a manager would call me back. I did not hear back that night and I did not get to eat my $35 delivery meal for one. It was a very bad day that didn’t end until 12:30am.Skipping to today:The owner Tana called me after getting my number from Uber as my info did not make it to him otherwise. He had excellent customer service skills that I did not expect (especially after reading so many reviews on here). I do a lot of customer call backs myself as a supervisor and I have to admit I am a tough customer. I am critical when I do not feel heard and I expect there to be some attempt at making a situation ’right’. I am however not unrealistic in what can be offered to a customer when making things right. Tana impressed me with his professionalism, interest in learning from this situation, and asked me what he can do to make this right. He offered a refund and another meal in hopes of not losing my business. I came into our conversation assuming there was nothing he would be willing to do for me, but I was wrong. I am sure I will be back to Thai Orchid in the future, but I will not be needing to take advantage of the free meal he had offered on top of the refund. Times are tough and staffing is a struggle. I am thankful he offered though!
Love the food but the customer service is the worst. The phones never work. If I'm eating out it's usually because I don't have time to cook so I'll try and call something in for me to just pick up, well on several occasions I've had problems calling into this place. Today there was a lot of noise in the background almost like the person taking the call was in the kitchen or the cook answered ? I was asked to call back I did and the connection was better or so I thought I didn't find out until I showed up that there was no order ready for me. It would have been nice to know I'm sure you guys have caller ID someone could've called back ?
Such a tasty option in downtown Salem. Don't forget to order your Thai tea with your order!
The staff is very rude to dashers and do a very poor job of checking on orders that are ready for pick up. Just be aware of this if you order from here. Sometimes we literally have to stand there and watch your food get cold as the staff chat or walk at a snail speed to check on orders in the kitchen instead of looking at the ready to go orders.Can't comment on any of the food but I definitely won't be ordering from them knowing how carless they are with their costumers orders.
I ordered lemongrass chicken and drunken noodles via DoorDash. Drunken noodles were awesome, but the lemon grass chicken, an $18 dollar dish, was precooked chicken breast with a soapy-tasting peanut sauce (not tasting cilantro). Really disappointed they cut corners like that and still expect that kind of a price tag.
I don’t normally leave reviews if I’ve had a bad experience, but the way that I was treated tonight after spending 50.00 on a meal was unacceptable. Once we got home, we realized that we had the wrong order. I had ordered two orders of chicken pad Thai, one regular and one with extra chicken and pineapple and also an order of pineapple rice. I received chicken satay instead of the original chicken pad Thai. I called and the lady that I spoke to told me that it was my fault that I got the wrong order! She said she repeats the orders three times so there is no way that it was her fault. Nobody ever repeats the order three times! She then went on to say that she was not going to give me a free meal because it was my fault. I proceeded to tell her that I wouldn’t order chicken satay because I didn’t even know what it is and that I’m not looking for a free meal but to be compensated for the item I didn’t order. She then hung up on me! I really love their food but I will not be going back if I have to deal with people like her!?
Amazing food! been going to this place for years and always love it. Only complaint is Thai ice tea needs to come in an XXL cup... Always left wanting more lol
So delicious! Perfect flavoring in every dish we’ve tried. Husband even says legit Thailand flavors pad Thai.
Very consistent over the years from my own experience, really good Pad Thai and overall totally worth trying out!
I’m not one to write bad reviews as I’ve worked in a restaurant before and understand a lot of the complications that can arise. However, this was the first time I have ordered from Thai Orchid and I will never order here again due to the disregard their staff showed towards me when I was patiently and politely waiting in their pick-up area for an order that was never marked as “ready” when it had been sitting there, completely prepared before I had even stepped in the door.I ordered two Pad Thais this evening via DoorDash (at around 7:10pm) and arrived a minute before my food was scheduled to be ready (7:40pm) I spoke with an employee about my order and said that it was past my scheduled pick up time, but that it said it wasn’t ready yet. The employee assumed that the chefs were still preparing it without checking the multiple completed orders that were sitting on the table. She also didn’t even bother to really look me in the eyes as we were speaking.I sat down off to the side as she continued to sweep and help customers picking up orders for about ten minutes. She then decided to come back out, I’m assuming because she saw that the chefs weren’t cooking anything at the time, and asked me again what the name on my order was. My order had been sitting there, completely ready to go, before I even arrived.When the employee handed me my food she quietly and nonchalantly said, “Sorry ‘bout that.” I really don’t like treating people poorly, but I couldn’t help but just say, “Ok,” and walk out the door. Had they been busy, I would have completely understood. Things happen. But all of this together along with an insincere apology without even the offer of a small soft drink for the inconvenience is unacceptable.I don’t order food out very often because I can’t really afford to so I chose one of the more highly rated Thai places in the area and opted for pick-up to ensure that I could get my food right when it was ready and enjoy it. The fact that, at a slow time, the employee couldn’t be bothered to do their job and actually help me is just really bad customer service.You either need to pay your employees more so they actually care, or you need to hire new employees.