The night crew here is awesome! I sometimes stop after work and they are always so nice and on top of everything. They went the extra mile tonight and gave me a cup of pickles on the side cause they know I like extra on my burger. I know working fast food can be draining but these guys work hard. The manager is also very nice! Keep it up everyone :)
They are a McDonalds, so not much to review food wise but as experience goes, they are definitely struggling. My order has been messed up more than once. One time through the drive through, I ordered just a coffee and they had me pull up out of the drive thru. I could have sworn they forgot about me. I would have ran in but I had a sleeping baby in my car. Right before I was just going to call it a wash, someone came out to my car. They did give me a free meal card so I really am not going to say it was the worst part of having to wait longer but the reality is, when you go to a place like McDonalds, it is t because the coffee is amazing, you are going for the efficiency, so having to wait 5+ minutes for a coffee as you watch car after car drive past you from the drive thru really was pretty annoying. But will I keep going, you sure bet!
I stopped by McDonald’s in west Salem on my way home after working a 16 hour day. Usually this McDonald’s is on top of things but they had someone that couldn’t work the drive thru properly with many cars in the line. I had to repeat my order 3 different times because the person wasn’t listening and when I got to the pay window she swiped my card and handed me back my card and I said thank you and she slammed the window. I ordered two drinks only and the other person tried handing me 4. I’m like woah no I had 2 drinks. I take a look at my recipient and they charged me the persons order behind me as well as mine. I said whatever it’s fine, as I just wanted to go home after working 16 hours and all they said sorry here’s 2 pies and when I get home the order is completely wrong ? and on top of that they gave me pies that expired 7 hours before that. Not cool. So I wasted 35 dollars, paid for someone else’s meal along with mine and the whole order was completely wrong. Please train your drive thru workers better
I ordered through DoorDash today, and upon arrival I noticed my order was incorrect. It had missing items, incorrect items, flat soda. I was pretty hangry, and upset and called the store. Michelle was so nice and understanding, she listened so sweetly to my Hangry self complain about missing French fries and pies lol. She told me to come down and they will fix it! I went down, another girl (I didn’t catch her name) greeted me at the first window and she was just as sweet! She apologized and really listened to me, and showed such great customer service. I literally couldn’t be upset at this point, like they both were so kind and helpful and immediatelt corrected the mixups. 10/10. They are saints, and truly go above and beyond for their customers. I appreciate you ladies
Amazing food & fast service. Always give a tip these workers deserve it. We go there to eat at least 2 or 3 times a month.
We went to the west Salem Mcd's ...they didnt disappoint. The fries were exactly how I like them. And the pies were delicious (as always ?)
Order was perfectly made in such an expedited amount of time that I was amazed. Every thing we ordered for five people was included, the staff member who took our order grouped our individual orders into meal combos that saved us all money and the fries were hot and the burgers and nuggets were fresh! Three of us even ordered milkshakes and without question or hesitation, we received them without any sort of excuses about the ice cream machine being broken.
My cousin and i went through the drive thru, and ordered 2 mcdoubles, 2 double cheeseburgers, and 2 milkshakes. Out of 4 burgers that offer 2 meat patty's each, 3 of them had only 1 Patty. 5 out of 8 is a D in school, but an F in the food industry as far as i am concerned
Gawd this McDonald's sucks! A lot of people go here which makes the crummy, slooowww service even worse.If I go there five × four of those visits will find me dealing with a rude, incompetent employee, all five visits something will be broken so they're unable to make certain items. That's always fun because no one thinks to put a sign on the drive thru menu, so what do you do? Stuck in the middle of at least six cars, generally you just order something else.The lobby feels dirty, so I'm thankful I've never needed to use the restroom.I don't particularly like McDonald's food anyway, but somehow this McDonald's has found a way to make it worse.Bon appetit
Terrible service they wasn't able to find the order by name or number finally when they gave us the order, I opened the bag at home and the large french fries were almost empty, also the extra fries for the happy meal are not there and no nappkins. One order before this one they make me pull forward the drive thru and I wait for more than 1hour in my car at 11pm after a long shift.