About a week ago we ordered an ice cream cake for our daughters graduation from high school. We were asked by the employee what day and time did we want it ready. We tried to pay for it but was told we will pay when we pick it up. Graduation day we show up and no cake, they never send in the order? thanks for making my daughter feel special on this day. The manager was suppose to call to help fix this problem, and again they failed and we have not received a call. Too bad we can do minus stars.
Ordered a cake for my daughter's birthday the day of pick up I was old the cake was not ready and the designer could not make it! I was told the designer called me so I checked my call list no voice-mail but a missed call at 4:07 pm the night before pick up. Not enough time to reorder with someone else! The associate says this happens all the time!! DO NOT ORDER A CAKE FROM THIS DAIRY QUEEN!!!
My friend and I had pulled into the drive through around 9:45pm, just after seeing another car exit, and once we were in front of the menu to order I seen a few employees looking at us through the drive through window. It was odd, because somebody has yet to take our order from us and there was still 15 minutes until they close. Once it became apparent that nobody would take our order, we drove across the street to McDonald's instead. While in their drive through line we seen a few other cars pull into DQ just to leave empty handed as we did. I dont know what kind of policy's are in order for employees when it applies to early closures, but as we seen cars driving in and out of the drive through from across the street, we watched a few DQ workers horsing around with some people in a car that had pulled into the front parking lot, completely ignoring the cars that were being neglected at the drive through. This is clearly not a critique on the quality of food, rather, a concern for the establishments business as it applies to the service provided by their employees. If you guys close at an earlier time than 10pm Thursday, then change your store hours on the paper posted at the store and online. If not, I think there should at least be some sort of transparency with the customers if something were to warrant an early closure by the employees judgment, because you guys lost 4 customers in 5 minutes tonight.
Horrible. I asked for two cheese burgers no pickles and a large sprite. I get to the window and they give me my bag no sprite. So I ask for my sprite and notice that I had one burger and fries. None of it was warm and I had to buy my “second” double cheese burger. Got a single and a double and had to buy fries I didn’t want. Also I got a small sprite. My food was cold when I got it.
I would give you a zero if I could. We waited in the drive thru line for 30 minutes and hadn't even gotten to the speaker to order. We got outta there as soon as we got around that dang curb. I usually don't cone to DQ for this exact reason, but I was passing by and thought ya know, it'll be okay. Nope!I understand it takes awhile to make the hot food, but one of your employees should have come outside to tell people what was going on, instead of all three of them standing at the window doing nothing. This is unacceptable customer service. I don't want a reply like you're giving everyone else, don't even bother unless you are going to compensate me.
Absolutely the worst fast food I’ve ever had! Not only did they forget to put everything on all of our sandwiches but the fries were so stale. There was no one else in the drive thru and this was a very simple order. I won’t ever go back here.
They have horrible service and refuse to fix the speaker so its hard to hear them talking to you. Sometime your waiting for 5 mins before they even say anything also they do not flip the blizzards upside down and when I mentioned that they have the sign that says if we don't flip your blizzard the next ones free they laughed and shut the window. I hate that place and won't go there anymore.
I am not one to usually complain but getting really old and still fries is ridiculous. And the blizzard that I got they didn't even turn upside down and it was super liquidity. Definitely won't be returning to this Dairy Queen ever again water disgrace I work in fast food and get the staff shortages and everything but this is flat out ridiculous.
Came through the drive thru for a chicken strip basket, it came out burnt same with fries. Came inside to get a fresh order they stated it was the oil and they apologized. Made it again and this time fries and chicken weren’t burnt and black. I tried a fry anyway, it tasted like chemicals. At this point I asked for my money back as every customer from the drive thru was now walking in with similar complaints.Please, get it together. This is unacceptable. This is the third time this has happened to me idk why I keep trying.
You can't go wrong with Dairy Queen ice cream deserts. And they are very good at getting my custom orders correct. Please remember the staff at fast food places deserve a tip too when they give great service.