Not only was the service extremely unfriendly the last time we visited BUT we came by a full 19 minutes before they closed and the sign was off and all the lights were off on a Wednesday. Lame!!!
This read the absolute WORST service I've ever had at any Baskin Robbins. 2 people working, only one actually waiting on customers and I'm pretty sure she was a trainee. The other I'm guessing the night manager was just meandering around behind the counter all while there was approximately 15 people waiting for service. I was the next person in line and waited about 15 minutes all to be told they were out of shutting I was asking for!!! In total I waited in line about 45 minutes. For what??? ABSOLUTELY NOTHING!!!!!
The worst milkshake I have ever had. If you can even call it a shake. It was literally just milk with a tsp of ice cream. Just not what you want when you're craving a thick good old fashion shake. Paid $8 something and a $ 2 dollar tip for Carmel milk.
Very poor experience. We waited in line for 45 minutes to get served. Only 1 person working who had NO sense of urgency, with 15 people in line. Several customers left without being served. No waffle cones in stock either. NO apologies or acknowledgement of the wait. Very disappointing.
Over 15 people in line with only 1 person working on the first sunny Saturday in April (weather forecast gave plenty of notice).
Only giving a highish review so that it’ll be seen considering when I came in at 920 and asked for sundaes which there was only TWO orders and was told the “ Machines were off and cleaned out “ only to look over at an employee making sundaes for herself and being told “ oh those are for an order “ even tho I was JUST TOLD “ machines are turned off and cleaned out “ I use to work for BR so I know that was a load of bull and you guys just didn’t want to make anything cause you didn’t want to clean anymore dishes ? talk about lazy you had almost 30 minutes for closing just saying it doesn’t take long to close the store
BOYCOTT THIS BUSINESS - ACTIVE DISCRIMINATION AGAINST THE DISABLED!!! Updated review: this business is NOT wheelchair accessible! They persist in only using their east entrance. With the direction it swings, and with how narrow their little sidewalk is I risk my wheelchair tipping over into the parking lot every time I try going in or out.They need to open the door closest to River Road so that people in wheelchairs can have access too!!! I really want to get a shake, smoothie, or ice cream cone today, but after my last visit I know that I must risk serious bodily injury if I want to get something.What's truly frustrating about this is that the danger I face going in or out is only because the management chooses to make it that way.STOP DISCRIMINATING AGAINST THE DISABLED!!! OPEN THE DOOR CLOSEST TO RIVER ROAD!!!No restrooms. The clerk all but ignored us even when going back to order a second time (there was no one else in the store), and it was unbearablly hot - I don't recommend eating in their lobby - get your stuff to go.
I love BR! Always helpful employees when I go. My sons love trying all the different flavors! Thanks guys! Keep up the good work! You're appreciated!!
I always love this location. They are so friendly and fast with making orders. By far my favorite Baskin Robin's to go to!
Great place to go for a ice cream cone.