Really bad experience, we went for my mother in laws birthday and it was awful! Her food was cold.. the lady that was preparing the food was being super rude ! Rushing us to choose from the menu, it was our first time there and she didn't care to suggest anything.The cashier didn't tell us they were out of fountain drinks until we purchased it.. after we asked for a refund and he said NO REFUNDS! ????? I was super upset because if we would have known we would of never got cups for fountain drinks && we werent the only ones.. We had to drink water with our food and there were ants on the trash can! ? ? ? ? ? all over ..
We ordered through the app to pick up at the Tanasbourne location a couple of weeks ago. First off the lady behind the counter was rude and let us know we are lucky the app let us use a coupon because they don’t take them. She didn’t give us our sides or the beverages we ordered. Had to go back and ask for the missing items. She again reminded us they don’t take coupons from their app and that’s probably was caused the issue with the missing items. To top it off the food wasn’t even worth the price with the coupon. Wouldn’t return due to service alone but the food wasn’t good either.
It was really great. The staff were friendly and even made sure to tell me there was FREE ice cream when you dine in!
W came here on 3/7/22 , was not expecting to see that they where out of turkey, we where disappointed by that, after we ordered we went to get our drinks and water was coming out of the limonaid and we he hi c and the sprite has no carbantion. And when we went to get ice cream it was way too creamy and driped down our hands the food was a bit cold but tasted fine
Date night with the wife. First time in this place and I gotta say , the restaurant had a very friendly atmosphere. I could tell the employees provided home grown food . I had the brisket sandwich . Tasty stuff . Check it out for yourself.
Wow! I wish I could make food this good at home. Love the BBQ and all the sides. And don't forget the ice cream, makes a great root beer float. Yum.
Visited this location on Monday 1/10/22. Was surprised that no one was there. Was greeted by a very pleasant "employee", who turned out to be the owner. Not use to going to a food chain, being ran by the owner. He was very interactive and explaining to us, the many different options available with the coupon we had. Despite the lack of staffing shortage, our order was completed in a very timely matter.
The food was not only disgusting but dangerous. We called to report our concerns the manager accused me of lying. I told her I was concerned about safety she said I was wrong and lying. I rarely give bad reviews but this is just dangerous. Also I still have all of the meat she implied we ate. NEVER eat here.
They served my family pulled pork that was so disgusting I almost threw up after one bite. I had my wife take a bite to verify and she also almost threw up, She had to go to the bathroom to spit it out. Realising the only way pork could taste that bad was contamination or from being rancid I called to tell the manager Kristen what had happened. She was rude right off the bat and said in order to get a refund for the Pulled pork we'd have to drive back across town to bring it in. I mentioned that the reason I was calling was so they could avoid poisoning somebody with what they were serving. She said it was impossible because they make it fresh everyday. Incredibly frustrated to have been served meat so gross it ruined my night after one bite, try to call to warn the manager and have her tell you you must be lying. I can assure you as a electrical engineer for more than 20 years i have better things to do with my time then try to scam a restaurant out of a $10 refund. A food service person that doesn't even bother to check if they may be poisoning people after being warned is dangerous. 0 stars should be possible. I only hope they don't poison somebody tonight with their negligence.
They served my family pulled pork that was so disgusting I almost threw up after one bite. I had my wife take a bite to verify and she also almost threw up, She had to go to the bathroom to spit it out. Realising the only way pork could taste that bad was contamination or from being rancid I called to tell the manager Kristen what had happened. She was rude right off the bat and said in order to get a refund for the Pulled pork we'd have to drive back across town to bring it in. I mentioned that the reason I was calling was so they could avoid poisoning somebody with what they were serving. She said it was impossible because they make it fresh everyday. Incredibly frustrated to have been served meat so gross it ruined my night after one bite, try to call to warn the manager and have her tell you you must be lying. I can assure you as a electrical engineer for more than 20 years i have better things to do with my time then try to scam a restaurant out of a $10 refund. A food service person that doesn't even bother to check if they may be poisoning people after being warned is dangerous. 0 stars should be possible. I only hope they don't poison somebody tonight with their negligence.