I was calling in an order, because I was in a hurry to grab some lunch on my work break. I asked the girl in a red shirt "Nue" if she could drop the fries so they could be ready when I got there. She said back "Are you parked right out front?". I told her 'no but I will be there very soon". She then said "Well we are going to wait to drop your fries till you get here then". I said "I would like them dropped now please" and she just ignored what I said and continued with the call and asked for my name then ended the call. When I came in the fries were not dropped. After sitting and waiting for 20 minutes I went up and asked to speak to the manager "Vin". She seemed very annoyed that she had to speak to me and didn't seem to care that I was upset that I had asked for them to be dropped and they were not and then I had to wait for a total of 30 minutes to get my order. New and Anthony were talking and laughing about it, but it was mostly the girl New who had very poor customer service. After waiting for 30 minutes to get my order after calling it in I got my order and had to go back in to get my side sauces that I asked for 4 different times and they still didn't put them in my order. On the phone I asked for my fries to please be well done with light seasoning. The fries were very undercooked (even undercooked from the standard way you guys cook your fries) and they had no seasoning on them. No salt or cajun. I even heard Anthony ask the manager and New if they added Cajun to the fries and the GM Vin said "I don't know" and seemed very annoyed. Then New just put the fries in the bag. Plus the burger we got had two out of the five pickles on the outside of the bun. The bun wasn't toasted at all, so the burger bun was so soggy we had to take both buns off and just eat the inside of the burger. After waiting for 30 minutes for a to go order, very poor customer service, and our order being wrong in many different ways I am sad to say I will not be returning. Five Guys used to be my favorite place to eat, so this makes me very sad. Thank you so much for taking the time to read about my experience today.
Great burger and fries place. They even sell hotdogs (that are delicious and split down the middle then grilled) that my kids love. I get the double patty burger with bacon and added grilled mushrooms and lettuce tomato ketchup mayo. They are a little pricey compared to other burgers options but thier food quality is pretty consistently good. Anyone with egg allergies be careful of the hot dog buns they are brioche style.
Poor service, went yesterday and they lost my order receipt and had to wait almost an hour for my order to be ready. Also the manager was unprofessional and was not helping, they guys cooking and serving were very stress out and they said it was to much for them. I will never comeback to this location and I hope if someone reads this never go to this location.
We've been in here twice, and plan on returning. The burgers are amazing, loaded with tons of veggies, and perfectly done! Both times we've gone, we've gotten our order in a timely manner, and enjoyed chatting with the friendly staff and tapping our feet to the good music they have playing. Also, it's very affordable as far as the quality goes! We've paid much more at full service restaurants for burgers nowhere near as good. Keep up the good work, Happy Valley (172nd) Five Guys!
Overall it was a friendly, attentive staff, with the food being presented in loose packaging and packed into one bag with the french fries scattered throughout the bag.To be more specific, I ordered 2 milkshakes which were both flavorless and very thin. Also, they did not look appetizing and 5 minutes after recieving the flavorless milk shakes, I tasted it and was dissapointed with it lack of flavor and overall presentation.I ordered the grilled cheese sandwich with tomatoes and pickles, this item was also dissapointing as the cheese had not been melted and it was cold but the tomatoes and pickles looked fresh and of high quality.I ordered the large fries which had a ton of seasoning, they were room temperature and were just tossed in the bag with only a handful in a paper cup at the bottom of the bag.I ordered 2 cheeseburgers 1 with Bacon and 1 without. The one with bacon was cooked appropriatly and had high quality fresh sliced jalapano in it which tasted grilled (delicious). The burger without bacon tasted overcooked on both patties, but the vegetables tasted fresh and were of high quality.In the end, most burgers were eaten except for a bit of the patty of the one without bacon (I was hungry.) The fries ended up being half eaten because again, I was hungry and so was my partner but the seasoning was too much. One Milkshake was consumed and the other was thrown out after suffering through a few gulps.Unfortunatly, even though the staff was friendly and attentive, I will not be going back to any Five Guys because this experiance has made me sour upon the food.
Lily a is a great cook and she’s very kind. Very accurate with how long until it’s ready, & even gave me Mayo for some fry sauce ❤️❤️❤️
Every time we make an online order from here we are given a time that our food will be ready for pickup. Then, whenever I go in to pick up my order at the said time, they start making the order.... The food is supposed to be ready by the time they say it is.... Now today, I placed an order to have my food delivered and they say I should get in 45 minutes. Well, fast forward to 48 minutes later and I get a message saying it will be another 25 minutes. The food actually got here 45 minutes later than it was supposed to (1.5 hours total). I will give another burger joint my business from now on. I do not recommend this Five Guys to anyone.
Ordered online. The confirmation said pick up at 6:35. Walked into the restaurant at 6:37. Walked out at 7:09. Def never coming to Five Guys again. In hindsight, I would have gladly stayed home, ate a bowl of cereal, NOT spent $45.00, and 39 minutes of my life waiting in their lobby!
I ordered a bacon cheeseburger with an extra pattie, a cheeseburger with a extra pattern and a little bacon cheeseburger. The bacon cheeseburger and cheeseburger were both missing the extra patties that I paid for and the little bacon cheeseburger had no bacon. I tried to call them several time and it just rang an rang. I'm very disappointed I usually get burgers there at least once a week. Probably not going back.
Quick and professional service,They now offer salad wrapped burgers which makes it a stand out location for those following the keto diet