Haven't been to Papa Johns in awhile. I've been disappointed with many other pizza chains in their quality, and lack of effort. It sucks to see papa John's is following the trend. I went with a simple pepperoni that was placed online and it took over 38 minutes with no one in the store and plenty of employees to cook that pizza and get a 2 liter soda. I was told it would be a 20 minute wait so I went to the liquor store around the corner, bought myself a drink, a cigarette and still they didn't have my order done. Turns out tripple checking for my order didn't do him any good. His coworker had to hear the name and she found the order which had already been sitting around. Maybe knowing how to read should be a requirement when applying to work here.
I heard this place went to HELL after that guy John sold it. I didn't NEVER order from them in the first place pizzas look skimpy on toppings & the fact they were big on sports & I can't stand sports.
Second time in last 3 orders they have totally messed up the pizza. This time, they left ALL the meat off. I chose 3 meats. I paid for 3 meats. I got... no meats. Also, they need to train their drivers what the no contact delivery is. We requested that, but she rang the doorbell and just stood outside until we opened up. I even told her through the doorbell audio to leave it... but... sigh.
I'm a truck driver and this place will not deliver to a ta truck stop and bring me my order. One more reason to never order from a pappa John's again.
Got a pizza for lunch, the dough was still raw, it took 3x longer to get it than expected, and they didn't even cut it - so I had to rebake and cut the pizza myself. Basically it was like we paid 30 bucks for a frozen pizza.
Did not have what I ordered one the staff offered a different item at the same price which I was fine with but the manger said no and then rudely headed that employee the money and walked away. I felt that was very unprofessional. We may not order from here again.
Brennen at the Gresham, Oregon location was friendly, courteous, and helpful. The store was super-crazy busy, but Brennen and his teammates all worked together to make sure we were all happy and well-taken care of. Thank you all for being patient and accommodating with all of us hungry and demanding customers.
My family ordered 2 of the same pizzas. One gluten free, for myself and a stuffed crust for everyone else. The gluten free looks relatively sad, very thin and almost burnt, but not. Basically looks like they just don't care. Taste wise, I've had worse. It's thin and crispy, not bad, but not good either. Gluten free pictured on the left, regular stuffed crust on the right. Over priced for both size and taste.
In the midst of a pandemic, they are making transactions and cooking with bare hands and long dirty acrylic nails plus not washing in between. They gave me the wrong pizza and when I went to return it they tried to take it from my hands and hand it directly to the correct customer despite already having some eaten. That other customer proceeded to be upset with me. Not my fault. Poor customer service and lack of cleanliness/hygiene.
The pizza at this location always taste great compared to other locations. The enployee customer service is hit and miss though.