I ordered ahead online and the app encouraged me to share my location so that the restaurant would have everything ready upon my arrival.They didn't.They also didn't have any signs pointing to where online orders should be picked up.After waiting 7 minutes I got the attention of a worker and asked if I was in the right place. She told me yes and then explained that they hadn't even started my order yet.I then watched various people come into the restaurant and be served while I waited for the order I placed long before arriving.Just to put it in context: my order consisted of one milkshake and one order of fries. I received the milkshake 6 minutes before the fries.
Update to 3 stars--- A manager named Kim responded to my email with apologies and made it right for us. Earlier review-- Once again, extremely frustrated with this location and will never waste our time here again. I placed an online order to pickup. It was supposed to be ready at 1:48pm. It is now 2:32 and my husband is still waiting. He got there at 1:50 and they hadn't even started the order, so he went outside to wait. At 2:20, he went back inside to check and they had FORGOTTEN about him. This is not the first time this has happened - TERRIBLE SERVICE and a WASTE of TIME that cost us $25. I want my money back!! NO APOLOGY which makes it even worse. This happens EVERY TIME at this location if we place an online order. If I place an order to pickup, I expect it to be ready when I get there, not to have it started when I get there. Or in this case, not at all, twice. Also, we live 5 minutes away and when we finally got the order, it was cold. I called and spoke to Patience, who stated that a general manager will be contacting me. DON'T waste your time or money!
Friendly great service. Great burgers lots of fries. Get there burgers but I went with a veggie sandwich today because I had them 2 days in a row.
The food is over priced, but it is good food. The service at this location is enough to make you jump off St. John’s Bridge. The French fry cook admonished and yelled at me in front of everyone in line because I brought up their non working ketchup dispenser. I thought I was helping them. Such shame. To spend $31 for two burgers, a soda and fries just to be humiliated by a minimum wage employee makes me feel like a real winner in life. But then again, I’m not a minimum wage worker either. Bless her heart. Mouth needs to be the dishwasher with a muzzle on.
They got one sandwich wrong and when I told them, they didn't listen to the problem, they made the whole order over. The one person got their sandwich after everyone was done. They gave us all of the extra burgers, but they're never as good as fresh.
Love this place! The shakes, burgers, and f.f. are amazing. This time I ordered a cheese dog all the way and it was delicious ?.
It was one of the best burgers I've ever had. The fries are a little soggy but really good.
Ordered 2 milkshakes. Person making milkshakes did not pay attention to order numbers. So instead of waiting for 10-15 minutes. It took almost 25 minutes. Not bad. But the cashier instead of talking to the employee. Yelled at him. Making the experience uncomfortable.
Popped in and got a lettuce wrap cheeseburger. Staff was friendly, service at the order counter was quick. Small wait for my food but nothing out or the norm for a fresh made burger.
Excellent bacon cheeseburger! I'll be back for more for sure!