This is BY FAR the WORST McDonalds I have ever been to. Every time I order here I get a quarter pounder with cheese "add mac sauce" and they even put the grill slip on the box but NEVER ADD THE MAC SAUCE!!! Tonight there wasn't any onions or pickles or mustard just a small smear of catchup. I have worked for McDonalds in the past. You have to TRY to be THIS BAD!!! The meat is always cold and I know they MUST be resetting the timer on the UHF (Universal Holding Facility) over and over never throwing out the timed out food and logging it into the waste. There is no reason for a 4 to 1 patty to ever be cold when they hand it to you. The fries were sitting in the holder for so long that they were all turning brown and also cold to the touch. I have been getting my McDonalds 15 miles away in Junction City because I know even with the long drive the food will still be warm when I get home and they have never gotten the order wrong. This place should be shut down.
Girl in the drive thru was rude because she repeated my order wrong to me and then the second girl at the next window started complaining out loud in front of my face about how she put enough in the bag and that it wasn't good enough. Sorry your job is so difficult putting some extra sauce into a bag. This location always has rude, extremely young and unprofessional staff members.
I work right next to this McDonald's, every time I've gone in (almost daily but at least 4x a week) it's been clean, busy, and happy. Everyone I have talked with or just watched has been happy (or at least happy enough to fake it lol) and productive and that for me is a huge sign of workplace atmosphere very positive place.And thank you so damned much for the added pickles I couldn't get onto the order!!! Y'all rock!
Double lane drive-thru with the front and back windows open very quick service. Everything was up to standard McDonald's quality.
Always a long line at the drive thru. They always run out of something especially pies. Unfriendly, unprofessional staff they don’t know the meaning of Customer Service! I’m so tired of receiving the wrong order or missing items when I order through Grubhub. The manager was not friendly or helpful. I really hate this McDonalds and refuse to go here.??
The staff at this location are extremely rude and all seem very unhappy! I have brought this to management's attention but nothing has changed! The boy who works 3 pm drive thru is the WORST! We are always polite and attempt to connect with him but he is extremely rude and gets order wrong! I really wish they could step up their game and offer him some sort of help! Bad service!!!
Absolute worst McDonald’s in town. Double and triple check your order, I refuse to go to this location anymore because the frequency in which they mess up a simple order.
Cheesburgers didnt seem fresh, cheese had hard/waxy corners, and way too much ketchup/onion pellets. I couldnt see or taste any mustard at all.
One of if not the best McDonald’s in Eugene. Some of the McDonald’s in town will cancel orders placed through third party apps, or they take forever and mess up the order. I do get it’s rough right now with staffing and being busy, but this McDonald’s never cancels, never makes us wait forever, never messes up our order, they even sent a hand written note to let us know they had to swap the pie flavor!
Yet again, long waits on the drive thru. Got the order wrong, ordered 2 Double cheese burgers, got 2 singles instead, and fries were cold. Won't be back.